The NID links the larger telephone or internet network to the wiring in your home. It's where our outside wiring meets your inside wiring.
First, locate your NID. It's usually a 6 x 9 inch gray box attached to the outside of your house or building. Sometimes it's near other utilities, like your electric meter. If you don't see it outside, look in your basement or attic. Sometimes it has been painted to match the color of the exterior.
To test your internet or phone service at the NID, you will need to bring with you:
Then, follow the steps below.
If NO, then this means there is likely an issue with your inside wiring, jacks or equipment configuration. Try these common troubleshooting tips for slow internet. Or check your WiFi, as in some cases it's the wireless connection that is causing things to be sluggish, rather than the wired internet connection.
You can also run the Service Troubleshooter, which can identify and diagnose common problems. If not, you can also create a service request from there.