First, locate your network box. They are usually about 6" by 9" and gray, attached to the outside of your home near your electric meter and other utility connections. If you don't see it outside, it could be in your basement or attic. Sometimes it is painted to match the exterior color.
Note: If you live in an apartment, ask your building manager for access; you may have a test jack inside your unit. If you live in a mobile home, the network box may be attached to a pole on your lot.
To test your internet or phone service, you will need to bring with you:
- A flathead screwdriver
- Your modem and modem cables
- An extension cord (in many cases)
Then, follow the steps below.
1. Use a flathead screwdriver to open the "CUSTOMER ACCESS" portion of the telephone network box.