First, locate your NID. It's usually a 6 x 9 inch gray box attached to the outside of your house or building. Sometimes it's near other utilities, like your electric meter. If you don't see it outside, look in your basement or attic. Sometimes it has been painted to match the color of the exterior.
To test your internet or phone service at the NID, you will need to bring with you:
- A flathead screwdriver
- Your modem and modem cables
- An extension cord (in many cases)
Then, follow the steps below.
1. Use a flathead screwdriver to open the "CUSTOMER ACCESS" portion of the telephone network interface (NID).