CenturyLink split bill FAQs

A new account number was assigned to your CenturyLink internet service.

Your CenturyLink phone service remained on your current account.

Your monthly service rates, discounts, and promotional pricing still apply as long as you don’t make any changes to your current phone or internet services. If you cancel or make changes to either your CenturyLink phone or internet service, you’ll lose any existing plans, offers, pricing, promotions, discounts, credits, or any Price for Life offers related to both services.

Existing discounts, including Lifeline, and promotional pricing may appear differently after your bill is separated; however, the combined total amount remains the same.

Your payment due date did not change. It is the same date for both your phone and internet service.

Your phone and internet plans and services did not change. That includes your phone number, calling features, internet speeds and features, subscriber agreements, and service terms.

You can continue to view your monthly phone account details and manage your service through your existing My CenturyLink portal.

No action was required on your part unless you'd like to review your account or change your service.

We used your current payment method on file for your separately billed CenturyLink internet and phone services.

We would hate to see you go; however, you can cancel at any time. You are not locked into an annual contract and there are no penalties or early termination fees for canceling.

It’s important to know that if you do cancel or make changes to either your CenturyLink phone or internet service, you’ll lose any existing plans, offers, pricing, promotions, discounts, or credits related to both services.

No. There are no changes to the way your services work today. There is no need for updated equipment and no need for installation.

You continue to receive your CenturyLink bills as you did before the change. If you have paperless billing, you are notified by email when your bills are available. If you receive paper bills, you get your monthly statements for CenturyLink internet and CenturyLink phone service by mail. Although you may receive two paper bills in the mail, only a single fee of $2 is applied on your phone statement.

You started receiving separate bills for your internet and phone service beginning with the next statement issued after the date on your notification. Depending on your billing cycle this may have occured on either the October or November bill.

If you pay your CenturyLink services with AutoPay, this payment method automatically carried over to the new account for internet service. Each month the amounts owed for internet service and phone service will be withdrawn from your payment method on file as two separate charges.

If you pay online using the app or website, you can continue to pay this way. You will make two separate payments, along with any associated fees.

If you mail a check for your payment, you will need to write and mail two separate checks.. One check will be for your internet service and one check for your phone service. If you have chosen to receive paper bills, you will continue to receive your monthly statements for CenturyLink internet and CenturyLink phone service by mail. Although you may receive two paper bills in the mail, only a single fee of $2 will apply on your phone statement. For a more convenient option, we recommend enrolling in AutoPay. 

If you call and make a payment with an agent, you can continue to pay this way. You will make two separate payments, one for internet and one for phone. The fee associated with making a payment with an agent’s assistance will apply to each payment you make using this option. This means you will pay two fees. Please consider enrolling in AutoPay to pay fee-free and automatically each month.

You may choose a different payment method for your phone and internet services. You can update your payment methods online or in the app.

The due date for the payment of your internet and phone services remains the same, even with a bill for each service separately.

You can update your service and account information any time by signing in to your account.

You can manage your services in the MyCenturyLink app or online portal. We sent an email from CenturyLink Notifications. This email includes your new CenturyLink internet account number and information on accessing all your accounts from your MyCenturyLink profile. Be sure to check your spam folder if you don’t see this email.

Learn how to manage more than one account online.

No. The change did not impact the CenturyLink plan you had. It’s important to remember, however, that making changes to your either of your services, such as adding or removing features, moving to a new location or disconnecting either or both of your services could require that you select a currently offered plan on either or both services.

No. The change did not impact the CenturyLink plan you had. It’s important to remember, however, that making changes to your either of your services, such as adding or removing features, moving to a new location or disconnecting either or both of your services could require that you select a currently offered plan on either or both services.

No. Your internet service and phone services continue to function as they did before the change.

The Lifeline program and associated discount you receive are the same after the billing change, although the discount may be displayed differently on your bills.