AutoPay Support

How to use AutoPay

Additional AutoPay questions

When you sign up for AutoPay, we will debit your bank account or charge your credit card in the amount owed on your CenturyLink bill each month. Your bill is always paid on time. The automatic payments will start on the next billing cycle after you enroll.

Top reasons to use AutoPay

Convenient

No matter how busy your life gets, your bill always gets paid on time. You can sign in to My CenturyLink at any time to look at and print your bills.

Secure

We use the latest encryption and security measures to ensure your online data is protected. This is a very secure payment method.

Free

We don't charge for this service. It's completely free.

Payment methods accepted for AutoPay

Checking or savings account - free
Debit or credit card (VISA, MasterCard or Discover)
Money market account (in some areas)

You can always change your payment information for AutoPay.

If you signed up online, you should receive an email confirming that you successfully enrolled. If you don't see the email, try the following:

Check your spam/junk folder for the email.
Sign in to your CenturyLink account, and confirm we have your correct email address.
Review the AutoPay enrollment procedure to be sure you completed all the steps.

If you can't figure out the problem, please contact us.

AutoPay should take effect on your next billing cycle. Keep paying your bill normally until you see a message in My CenturyLink or on your bill indicating AutoPay is in effect.

On the My CenturyLink website, you will see a message in a green box on your home page that says "You are signed up for AutoPay."

My CenturyLink home page showing AutoPay is on

In the My CenturyLink app, your home screen will show a note that your bill will be paid by AutoPay and the date.

CenturyLink app home screen showing AutoPay is active

On your bill, you will see: "Your account is on AutoPay" or "Thank you for using AutoPay."

If you don't see a message in My CenturyLink or on your bill, AutoPay isn't working yet and you need to keep paying your bill normally.

Unfortunately, we are not able to change when your bill is due and/or when your automatic payment is withdrawn from your account. We apologize for the inconvenience.

You can make payments in addition to your scheduled AutoPay payment.

When you sign in to the My CenturyLink website, you'll see your next AutoPay amount and date on the home page. There's also a button to Make Additional Payment. Click the button.

My CenturyLink home page showing button to make an additional payment

On the Make a payment page, you'll see your account balance, due date, and two payment options.

The next step is to choose your payment method. When you click bank account or credit/debit card, you are not immediately making a payment.

After you select your payment method, you'll be able to enter the payment amount and date before confirming.

The payment processes swings into gear on your billing date, which is the date the bill is issued and falls 2-3 weeks before your due date. An extra payment may fall when your automatic payment process is already underway for the current month. This means the extra payment will be applied toward your next month's bill.

Normally, your account is simply updated when changes are made to your services, but on rare occasions changing your products or services will change your bill date, which then also changes your AutoPay date.

After you make a change to your CenturyLink products or services, check your next bill to see if your bill due date has changed.