How to know if AutoPay has started

You've enrolled in AutoPay, or at least you think you have. What happens next? How do you know if everything is working correctly?

Confirmation email

If you enrolled online, you should have immediately received an email confirming that you successfully signed up. If you didn't, do the following:

Check your spam (or junk) folder for the email.
Sign in to your CenturyLink account, and confirm we have your correct email address.
Review the AutoPay enrollment procedure to be sure you completed all the steps.

If you can't figure out the problem, chat with us.

First automatic payment

AutoPay will become effective on your next billing cycle. Until then, you need to pay your bill as you have been doing (e.g., by mail, online, in person).

You'll see a message on your bill when AutoPay kicks in. For instance, it will say something like, "Thank you for using AutoPay." If you don't see a message on your bill, AutoPay isn't working yet, and you need to keep paying your bill normally.

Manage your account preferences and billing information online.

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