How to know if AutoPay has started

You've enrolled in AutoPay, or at least you think you have. What happens next? How do you know if everything is working correctly?

Confirmation email

If you signed up online, you should receive an email confirming that you successfully enrolled. If you don't see the email, try the following:


If you can't figure out the problem, just contact us.

Check My CenturyLink and your bill

AutoPay should take effect on your next billing cycle. Keep paying your bill normally until you see a message in My CenturyLink or on your bill indicating AutoPay is taking care of your payments automatically.


On the My CenturyLink website, you will see a message in a green box on your home page that says "You are signed up for AutoPay."

My CenturyLink home page showing AutoPay is on

AutoPay active note on the website

In the My CenturyLink app, your home screen will show a note that your bill will be paid by AutoPay and the date.

CenturyLink app home screen showing AutoPay is active

AutoPay active note in the app

On your bill, you will see: "Your account is on AutoPay" or "Thank you for using AutoPay." 


If you don't see a message in My CenturyLink or on your bill, AutoPay isn't working yet and you need to keep paying your bill normally

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