Removing AutoPay from your account

If you decide AutoPay's not your cup of tea and you want to go back to paying your bill manually, you can do that.

How to remove AutoPay

To remove AutoPay from your account, simply sign in to My CenturyLink, and go to My Bill. (If you've forgotten your My CenturyLink username or password, you can retrieve/reset them.)

Look for a tile on the My Bill page named Billing Preferences. Then click on the "Enrolled" link next to AutoPay to make changes.

On the next page, click on "Remove AutoPay from this account." The whole process should only take a few minutes.

You can also find your billing preferences on the "My Settings" page of My CenturyLink.

What to expect next

The thing to keep in mind if you're removing AutoPay from your account is... timing. It can take 1 to 2 cycles to return to regular, non-automated billing. This is because your request has to process through our systems, and depending where you're at in your billing cycle, a bill might have already been created, which means it's possible that any balance due at that time might have been automatically withdrawn.

You'll know everything is resolved when you receive a bill with a message saying your balance will no longer be paid using AutoPay.

Sign in to My CenturyLink
Manage your account preferences and billing information online.