How to remove AutoPay from your account

You can cancel AutoPay from your account at any time, and pay your bill manually each month.

How to stop AutoPay

To remove AutoPay from your account, simply sign in to My CenturyLink, and go to My Bill. (If you've forgotten your My CenturyLink username or password, you can retrieve/reset them.)

Look for a tile on the My Bill page named Billing Preferences. Then click on the "Enrolled" link next to AutoPay to make changes.

 

On the next page, click on "Remove AutoPay from this account." The whole process should only take a few minutes.

Note: If you do not see a Billing Preferences section on the My Bill page of your online account, then that means you are a Prepaid customer.  Learn about how to change your Prepaid payment options.

What to expect next

The thing to keep in mind if you're removing AutoPay from your account is timing. It can take one to two billing cycles to return to regular, non-automated billing. This is because your request has to process through our systems, and depending where you're at in your billing cycle, an AutoPay process might already be underway.

 

You'll know everything is resolved when you receive a bill with a message saying your balance will no longer be paid using AutoPay. 

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