Removing AutoPay from your account
If you decide AutoPay's not your cup of tea and you want to go back to paying your bill manually, you can do that at any time.
How to stop AutoPay
To remove AutoPay from your account, simply sign in to My CenturyLink, and go to My Bill. (If you've forgotten your My CenturyLink username or password, you can retrieve/reset them.)
Look for a tile on the My Bill page named Billing Preferences. Then click on the "Enrolled" link next to AutoPay to make changes.
On the next page, click on "Remove AutoPay from this account." The whole process should only take a few minutes.
What to expect next
The thing to keep in mind if you're removing AutoPay from your account is timing. It can take one to two billing cycles to return to regular, non-automated billing. This is because your request has to process through our systems, and depending where you're at in your billing cycle, an AutoPay process might already be underway.
You'll know everything is resolved when you receive a bill with a message saying your balance will no longer be paid using AutoPay.
Top AutoPay topics
Understanding how AutoPay works
How to change your AutoPay payment information
Does canceling your service stop AutoPay too?
How changing your CenturyLink service impacts AutoPay
How to know if AutoPay has started
Removing AutoPay from your account
Making additional payments when you’re signed up for AutoPay