How to remove AutoPay from your account

You can cancel AutoPay from your account at any time, and pay your bill manually each month.

How to stop AutoPay

To cancel AutoPay, sign in to My CenturyLink. Click on the link to "Edit AutoPay" from your home screen.

On the Edit AutoPay page, you'll see a button at the bottom to cancel. Click the button and follow the next steps to confirm.

My CenturyLink Edit AutoPay screen with "cancel" pointed out

What to expect next

Keep in mind that it can take one to two billing cycles for the AutoPay to cancel and your account to be returned to non-automated billing. This is because your request has to process through our systems, and depending where you are in your billing cycle, an AutoPay process might already be underway.

You'll know everything is resolved when you sign in and no longer see the green AutoPay active square on your home page. Your bill will also include a message that your balance will no longer be paid using AutoPay.

How to pay your bill