How to update AutoPay payment information

Change AutoPay payment on the website

You can update or change your AutoPay information in four steps: 

1. Sign in to My CenturyLink.

2. On the home page, in the Billing section, click "Edit AutoPay."

3. On the next page you will see your current AutoPay information. Click Update Payment Method to go to the AutoPay details page. The section defaults to "AutoPay With Your Bank Account." If you want to use a credit card, simply click the link to "use a credit or debit card."

4. Enter your payment account details. If you are using the same credit card and are just updating the expiration date, you will still re-enter the credit card number here.

If you need to replace an old payment method, whether a credit card or bank account, enter the new account details.

Don't forget to click the box to agree to the Terms and Conditions. You can click "next" to review and save your account information.

How do I know the change worked?

Updating your AutoPay information should not impact your bill payment cycle. Your payments should go through as usual. However, if you want to double-check that the change took effect, you can do two things:

• Check back in My CenturyLink after a few days to look for the update to your AutoPay payment method.
  
  
• Monitor your bill in the next billing cycle to make sure the payment goes through on time. If not, you can make a one-time payment to ensure your account is up to date.