How to change or update your AutoPay payment information

It's common for people to need to update their AutoPay payment information, and you will find instructions below on how to make the most common changes. These include:
 

  • Changing the credit card
  • Updating credit card expiration date
  • Changing the bank account number

These kinds of changes shouldn't impact your automatic billing. Keep an eye on your bill, and if anything looks unusual, contact us.

Remember, there is never a fee to use AutoPay. It is just one more benefit to this payment method!

Updating credit card information

Updating your credit card information, or switching your autopayment method to a credit card, takes 5 steps. Even if you are only updating the expiration date on your credit card, you will still need to follow all 5 steps.

1) Sign in to My CenturyLink

2) On the My CenturyLink home page, click the link that says "Update AutoPay Payment Method", shown below.

 

3)  On the next page you will be shown your current AutoPay information, and you will need to click the button that says "Update Payment Method." This will take you to the AutoPay Details page, which defaults to banking information. If you want to use a credit card, simply click the link that says "use a credit or debit card", shown below.

4) On the next screen, please enter your credit card number. Even if you are keeping the same credit card and are just updating your expiration date, you will still re-enter that credit card number here. Once you click the box next to the phrase "I agree to the Terms and Conditions", you can click "next" to move to the next step. 

 

5) On the final screen, you will add or update your expiration date.  

IMPORTANT
If your credit card expired recently, your automatic payment may have been rejected. To confirm it went through, sign in to My CenturyLink, and look at your bill. If you see an outstanding balance, you can make a one-time payment to take care of it. As long as you've updated your payment information in My CenturyLink, the next automatic payment should go through normally.

Updating bank account information

Updating your bank account information, or switching your autopayment method to a bank account, takes 4 steps.  

1) Sign in to My CenturyLink

2) On the My CenturyLink home page, click the link that says "Update AutoPay Payment Method", shown below.


3) 
On the next page you will be shown your current AutoPay information, and you will need to click the button that says "Update Payment Method." This will take you to the AutoPay Details page, which defaults to banking information.

4)  Simply enter your banking information in the boxes on the AutoPay Details page, and follow the prompts to complete the process.

How do I know the change worked?

Updating your AutoPay information should not impact your bill payment cycle. Your payments should go through on time, just as you expect. However, if you want to double-check that the change went through as you expect, you can do 2 things.

First, you can continue to check back in My CenturyLink and watch for the update to your AutoPay payment method.

Second, you can monitor your bill  for the next billing cycle to ensure the payment went through on time. If it did not, you can make a one-time payment to ensure your account is up to date. 

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