Call Waiting for home phone

Use Call Waiting and never miss a call

Never worry about missing a call while you're on the phone. With Call Waiting, even if you're on the phone, callers can reach you.

What is Call Waiting?

With Call Waiting, if you're already on the phone, you hear a stutter tone in your ear when someone else trying to call you. You can either ignore the incoming call or put the person you're talking with on hold and find out who's calling. 

Call Waiting is flexible and easy to use, making it one of our most popular home phone service features.

How to use Call Waiting

Call Waiting is simple to use. You just need to get familiar with the Call Waiting tone and discover the power of your hang-up switch (it's not only for disconnecting calls). 

What to do if you hear the Call Waiting tone

When you hear the Call Waiting tone, you've got a couple of options:

End your current conversation and talk to the new caller

To answer the waiting call, follow these steps:
  1. Hang up the phone like normal. 
  2. Your phone will then ring. 
  3. Pick it up and start talking to the new caller.

Put your first caller on hold, then answer the incoming call

To pause your current call and answer the waiting call, follow these steps:

  1. Quickly press and release the hang-up switch (or FLASH button) to put the first person you were talking to on hold.
  2. The new person will now be on the line and you can begin talking to him or her. Clicking the hang-up switch again lets you go back to the first caller.
  3. To end one of the calls, finish your conversation and hang up. Pause. The phone will ring. Pick it up to continue talking to the remaining caller.  

Can the callers hear each other?

Nope! Both conversations are private. The callers cannot hear each other. If one of your callers hangs up, you'll be automatically connected to the other caller after a couple of seconds.

Do I have to pick up the second call?

No, you can ignore call waiting altogether. If you're in the middle of an intense conversation and don't want to talk with someone else, just ignore the Call Waiting tone, and it will stop after a few repetitions. 

The second caller will hear nine rings, then an automated message telling him/her to try back later. Unless you have CenturyLink Voicemail set up — in that case, the caller can leave you a voice message.

How do I turn Call Waiting on and off?

If you're in the middle of an important call and don't want to be interrupted by Call Waiting, you can temporarily disable the Call Waiting feature. It will automatically start back up again when you hang up.

Anyone trying to reach you — while you're on the phone and Call Waiting is disabled — will hear a busy signal, unless you have voicemail on your account.

How to turn off Call Waiting before you start a call

  1. Listen for the dial tone, then press 70.
  2. Listen for 3 short tones, then the normal dial tone.
  3. Dial the number of the person you want to reach.

How to turn off Call Waiting during a call

  1. Press and release the hang-up switch (or FLASH key) to put your call on hold. 
  2. Listen for 3 brief tones, then the normal dial tone. Press 70.
  3. Press and release the hang-up switch (or FLASH key) again to continue your original call.

Note: In some areas, you can only turn off Call Waiting before placing a call. If you try to do so during a call, you may hear a rapid busy signal.

What do I do if a third person calls me?

With Call Waiting, you can switch between two calls at one time. If a third person calls, that person may:

  • Hear a busy signal
  • Be routed to voicemail (if you have that feature)

If you want to talk with multiple people at the same time (a mini conference call), set up a 3-way call.

To add or change the calling features on your account, chat with us. We're here to help!

Looking to change home phone providers? Check out the CenturyLink home phone service to take advantage of Call Waiting and many other features!

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