Personalize incoming calls with Custom Ringing

Custom Ringing is a feature that allows you to create a new number with a unique ring tone on your existing home phone line.

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Custom Ringing is only available in some areas. You can enter and change your zip code by clicking the on the blue location pin in the top right section of this page, learn more about all Calling Features available with CenturyLink Home Phone service, or chat with us to find out which features are available in your location. 

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Sorry, Custom Ringing is not available in your area at this time. Learn more about all Calling Features available with CenturyLink Home Phone service, or chat with us to find out which features are available in your location. 

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How Custom Ringing works

Custom Ringing provides a second line to your main number, without needing to install additional equipment or wiring. Each of the numbers gets a different ring and can be heard from every phone in the house. You'll know who the call is for by the ring.

Useful information

  • All calls will connect to the voicemail for the main number.
  • Custom Ringing affects incoming calls only. When you dial out, your main phone number shows up on the recipient's caller ID.
  • This calling feature does not affect the sound of your main number's ring tone.
  • Callers dialing a custom number hear a normal ring.
  • Depending where you live, there's a $5-$6 per month fee for the additional number. In some states, there is also a one-time setup fee of $6-$13.
  • If Custom Ringing is purchased separately from your phone plan or bundle, you can find it on your bill in the CenturyLink Telephone Charges — Optional Services section. If you purchased it as part of a package, it is not separately itemized and is included as part of the larger package of services.
  • With Custom Ringing, the call waiting tone is different for each custom number, so you'll know whether to interrupt your call.
  • Custom Ringing is not compatible with many cordless phones. Check your owner's manual to confirm this feature works with your cordless phone.
  • There's no charge to discontinue Custom Ringing.

To add or change the calling features on your account, contact us. We're here to help!

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