With Custom Ringing, personalize incoming calls

Custom Ringing is a feature that allows you to create new numbers with unique ring tones for different people in your home.

How Custom Ringing works

In addition to your main number, you can have one to three additional phone numbers (number varies by location) without needing to install equipment or wiring. Each phone number has a different ring and can be heard from every phone in the house. You'll know who the call is for by the ring.

Say you have a home business and a couple of teenagers. You could set up your service like this:

Main number Ring tone #1 General family
First custom number Ring tone #2 Home business
Second custom number Ring tone #3 Teenager #1
Third custom number Ring tone #4 Teenager #2

Useful things to know

  • All calls will connect to the Voice Mail for the main number.
  • Custom Ringing affects incoming calls only. When you dial out, your main phone number shows up on the recipient's caller ID.
  • This calling feature does not affect the sound of your main number's ring tone. 
  • Callers dialing a custom number hear a normal ring.
  • Depending where you live, there's a $5-$6 per month fee for the first custom number and a $2.50-$5 per month fee for each additional number. In some states, you're also charged a one-time setup fee of $6-$13.
  • If Custom Ringing is purchased a la carte, you can find it on your bill in the CenturyLink Telephone Charges — Optional Services section. If you purchased it as part of a package, it is not separately itemized and is included as part of the larger package of services.
  • With Custom Ringing, the call waiting tone is different for each custom number, so you'll know whether to interrupt your call.
  • Custom Ringing is not compatible with many cordless phones. Check your cordless phone's owner's manual to confirm this feature works with your phone system. 
  • There's no charge to discontinue Custom Ringing.

To add or change the calling features on your account, contact us. We're here to help!

Sorry, Custom Ringing is not available in your area at this time.

Custom Ringing is only available in some areas. You can enter your zip code by clicking the blue "Change" text in the upper right section of the page, next to "Customized for" or you can chat with us to find out if this feature is available in your location. 

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