Call Forwarding

With call forwarding, you can get your calls even when you're away from home.

Going on vacation? Forward your calls to your cabin for the weekend. Headed on a road trip? Send your calls to your cell phone. Working day and night? Forward your calls to your office. With call forwarding, it's easy to stay connected while you’re on the go by sending all your incoming calls to a phone you can answer.

What is Call Forwarding?

Call forwarding is a feature that allows you to send all the calls that come to your landline to another phone of your choosing. This is sometimes called “unconditional call forwarding” and is easy and straightforward to activate on your phone.

Can I make outgoing calls while Call Forwarding is active?

You can still make outgoing calls while Call Forwarding is active. However, because incoming calls are transferred immediately, you can't answer incoming calls on your original line when this feature is activated. To do that, use selective call forwarding to send only specific calls to another number.

You hear a short ring on the original phone each time a call is forwarded. The number receiving the forwarded call then rings normally.

Will I be charged international rates if I forward calls to an international number?

Yes, if you forward calls to a long distance (or toll) number, you'll be charged the applicable rates. Get more information about our international calling rates to decide what makes the most sense for your budget.

How to turn on Call Forwarding

To activate Call Forwarding:

  1. Listen for a dial tone, and press 72.
  2. Listen for a stutter dial tone followed by regular dial tone.
  3. Dial the number where you want your calls forwarded.
  4. When the phone is answered by either a person or voicemail, hang up. (You probably want to tell the person ahead of time what you're doing!)
  5. Your calls will now be forwarded to the number you dialed.
Note: If no one answers, or the line is busy, hang up and repeat Steps 1, 2 and 3. (It may seem weird, but simply repeating Steps 1 and 2 within a couple minutes of your first attempt is another way to activate Call Forwarding.) You'll know you did it right and Call Forwarding is working when you hear a rapid busy tone.

How to turn off Call Forwarding

To deactivate Call Forwarding:

  1. Listen for a dial tone, and press .
  2. Listen for 2 short tones, then a regular dial tone.
  3. Call Forwarding is OFF.
Tip: If you're not sure whether Call Forwarding is ON or OFF, press . If it's ON, you'll hear a rapid busy tone. If it's OFF, you'll hear a normal dial tone.

Check out the CenturyLink Home Phone service for a reliable, crystal clear landline today!

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