Call Transfer: How to transfer a call

Call Transfer allows you to transfer an active call to a different phone mid-conversation.

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What is Call Transfer?

Call Transfer is a feature that allows users to send an in-progress phone call to a different phone during the call. Calls can be sent to a cell phone, office phone or another home phone.

Consider these scenarios:

You take a call on you home phone and then have to leave the house. Transfer the call to your cell phone to keep the conversation going.
Your sister-in-law is calling to talk and then wants to talk to her brother. Transfer the call directly to your spouse's cell phone.

Download the Call Transfer user guide

How to transfer calls

To transfer a call to another phone, do the following:

Put your current call on hold by pressing and releasing the receiver (flash) button.
When you hear the stutter tone, dial the number you want to transfer the call to.

Once your call is transferred, you have a few choices.

Simply hang up to complete the transfer.
Stay on the line until the person you're transferring to answers, introduce the caller and then hang up.
Or, start a three-way conversation by pressing and releasing the receiver button.

Call Transfer FAQ

If the number you transfer to is busy, unanswered or a wrong number, press the receiver button slowly twice to return to the original call.

You cannot transfer calls to numbers that require you to speak with an operator or respond to a series of numerical prompts.

If you transfer a call to a long-distance number, you are responsible for any applicable charges.

Call Transfer is a calling feature that can be requested as part of your home phone package. As part of a package, there's no additional fee. If you add it a la carte, the charge is $4.50-$8 per month, depending where you live, and there's a one-time setup fee of $10-$22.

Call Transfer and Call Waiting are compatible on the same line; however, only one of these features will work at a time. If you answer a call using Call Waiting, you cannot then transfer that call or start a 3-way conversation.

To add or change the calling features on your account, contact us. We're here to help.

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Sorry, Call Transfer is not available in your area at this time.

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Call Transfer is only available in some areas. You can enter or change your zip code by clicking the blue location icon in the upper right section of this page, or you can chat with us to find out if this feature is available in your location.