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Use Call Transfer to send calls to another phone

Call Transfer is a handy feature that's frequently overlooked because people don't appreciate its value and/or forget how to use it.

It's a particularly useful tool if you have both a home line and a cell phone because calls can be transferred from your home to your mobile.

Consider these scenarios:

  • Your not-so-favorite relative is calling. You have to answer, but you don't feel like chatting. Instead of making small talk, transfer the call directly to your spouse's cell phone.
  • Oops, you picked up the phone by mistake. The call's not for you. Instead of taking a message, politely offer to transfer the caller to voice mail.

Call Transfer lets you send a call to any phone, inside or outside your home. You can even transfer calls to mobile phones.

Download the Call Transfer user guide

How to use Call Transfer

Next time you want to transfer a call to another phone, do the following:

  1. Put your current call on hold by pressing and releasing the receiver (flash) button. 
  2. When you hear the stutter tone, dial the number you want to transfer the call to. 

Now, you have choices. You can:

  • Simply hang up (which transfers the call).
  • Stay on the line until the person you're transferring the call to answers, introduce the call and then hang up. 
  • Or, start a 3-way conversation by pressing and releasing the receiver button.

Useful things to know:

  • If the number you transfer to is -- busy, unanswered or a wrong number -- press the receiver button twice (slowly) to return to the original call.
  • You cannot transfer calls to numbers that require you to speak with an operator and/or respond to a series of prompts.
  • If you transfer a call to a long distance number, you are responsible for any applicable charges.
  • Call Transfer is a calling feature that you must request as part of your phone package (and it is not available in all areas). As part of a package, there's no fee. If you add it ala carte, it costs $4.50-$8 per month, depending where you live, and there's a one-time setup fee of $10-$22.
  • Call Transfer and call waiting are compatible on the same line; however, only 1 feature will work at a time. If you answer a call waiting call, you cannot transfer a call or start a 3-way conversation. 

For printer-friendly instructions, download the Call Transfer user guide. To add or change the calling features on your account, chat with us. We're here to help. 

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