Spoofing is a growing problem, and we are working hard to stop it. Unfortunately, scam calls often come from outside our network, which tends to make them untraceable and difficult to prevent.
However, there are a few things you can do to protect yourself from spoofing:
- Block incoming calls with calling features. We offer a variety of calling features to help you block incoming calls. When you ordered your home phone service, you may have selected some calling features as part of your service package. You can also add calling features if there's another one you'd like to use. Depending on your package, you may be able to purchase the feature a la carte or get it for no extra cost.
- Try to trace the harassing calls. It can be difficult to trace spoofed calls; however, if you do it three times, then there are some options, including working with law enforcement. The Call Trace feature is available in most areas and is pre-installed on your phone line. You're charged for the service only if you successfully complete a trace.
- Get an unpublished (private) listing. With a private listing, your name, address, and phone number aren't included in the printed phone book and aren't available through Directory Assistance. There is a one-time setup fee and a monthly charge for this service.
- Change your telephone number. While we understand this is probably a last resort, it can be a helpful solution for some people. In most areas, we can change your telephone number one time at no cost if you're receiving harassing calls.
If you want to change your telephone number, add or change calling features on your account, or simply have questions, contact us.
If you continue to receive spoofing calls, contact the CenturyLink Annoyance Call Bureau at 800-582-0655. Be prepared to share any relevant information with them such as the dates/times you've received spoofed calls.
To report a case of phone-related fraud, you may also submit a complaint directly to the FCC.