How to order and set up a static IP address

Need to order and set up a static IP address? Follow the steps below to get started. There is no minimum speed requirement to request a static IP address. At this time, static IP addresses are not available for prepaid customers.

 

Want to know more about static IP addresses? Read our FAQs.

centurylink:regionalizer/regions/OOR Only

How to order a static IP address

  1. Depending on where you live, you may be able to order online. Start by contacting CenturyLink customer service to find out if you are eligible for online ordering. If not, the agent will be able to assist you in ordering your static IP address.

  2. After the order is complete, allow one full hour for the request to be processed.

  3. Reboot your modem by unplugging the power cord and waiting for 3 minutes.

  4. Plug the power cord back into your modem, then watch for the internet light to turn green.

  5. Contact our support agents to find out if your modem needs any additional configuration. This varies by area.

How much does it cost to lease a static IP?

Block Size Monthly Rate
One Time Charge
Single IP (0 assignable*) $15 $75
8 (5 assignable) $25 $75
16 (13 assignable)
$40 $75
32 (29 assignable)
$64
$75
64 (61 assignable)
$128
$75

If you have questions about static IP availability, pricing, ordering or setup, contact customer service.

centurylink:regionalizer/regions/CTL Only

How to order a static IP address

  1. Contact CenturyLink customer service to order a static IP address. If you are not an existing CenturyLink customer, your agent will help you order new High-Speed Internet (HSI) service and lease your static IP at the same time.

  2. For existing customers who already have an active internet connection: Once your static IP order is processed (typically takes about 1 hour), you will need to reboot your modem by unplugging the power cord and waiting for 3 minutes.

  3. Plug the power cord back into your modem, then watch for the internet light to turn green.

  4. Contact our support agents to find out if your modem needs any additional configuration. This varies by area.

 

Note that moving or upgrading your service will usually require a change to your static IP address.

How much does it cost to lease a static IP?

Block Size Monthly Rate
One Time Charge
Single IP (0 assignable*) $15 $75
8 (5 assignable) $25 $75
16 (13 assignable)
$40 $75
32 (29 assignable)
$64
$75
64 (61 assignable)
$128
$75

If you have questions about static IP availability, pricing, ordering or setup, contact customer service.

centurylink:regionalizer/regions/Q Only

To order a static IP address, you must have high-speed internet service from CenturyLink. If you're a new customer, order internet service before continuing. Once you have internet service installed and running, you can use the static IP tool to lease a static IP address. 

How much does it cost to lease a static IP?

Block Size Monthly Rate
One Time Charge
Single IP (0 assignable*) $15 $75
8 (5 assignable) $25 $75
16 (13 assignable)
$40 $75
32 (29 assignable)
$64
$75
64 (61 assignable)
$128
$75

* Leasing a single static IP address provides an IP address to be used by your modem. If you need to assign an IP address to a device behind your modem, you will need to lease a block of IPs.

After ordering a static IP, how do I turn port 25 filtering off?

Port 25 filtering is enabled by default. If you are using your own email server, port 25 filtering should be disabled. You can disable or enable Port 25 Filtering using the static IP tool.

What are the terms of the IP address lease?

The lease on static IP addresses continues until you either choose to delete them from your account, or until you cancel your CenturyLink Internet service.

Only one domain name can be assigned to a specific IP address. For example, ftp.mycompany.com and www.mycompany.com are considered one domain name. This is only applicable to qwestoffice.net customers.

However, www.yourcompany.com and www.mycompany.com are considered two separate domain names and both could not be assigned to the same static IP address. This is only applicable to qwestoffice.net customers.

Note that moving or upgrading your service will usually require a change to your static IP address.

How do I get static IPv6 addresses?

When you lease a static IPv4 address, those addresses have 'derived IPv6' addresses associated to them, so there is no need to order anything else. But, you will need to enable IPv6 on your modem.

  1. Start by leasing a single static IP address using the static IP tool (see instructions in the section above).

  2. Allow one full hour for your request to be processed.

  3. Reboot your modem by unplugging the power cord and waiting for 3 minutes.

  4. Plug the power cord back into your modem, then watch for the internet light to turn green.

  5. Verify that your new IP address is visible by looking it up at http://www.whatismyip.com/. Once you've confirmed that, you're done!

  6. If you are having trouble, contact tech support.

  1. Start by leasing a block of IP addresses using the static IP tool.

  2. Allow one full hour for your request to be processed.

  3. Reboot your modem by unplugging the power cord and waiting for 3 minutes.

  4. Plug the power cord back into your modem, then watch for the internet light to turn green.

  5. Verify that at least one of your static IP addresses is visible by looking it up at http://www.whatismyip.com/.

  6. Configure your modem's WAN settings, following the instructions for PPPoE Setup > Static IP Block

  7. If you are having trouble, contact tech support.

How do I set up Reverse DNS on CenturyLink leased Static IP blocks?

To set up Reverse DNS, log into the static IP tool. Under Reverse DNS Mapping, click the view or change link and then fill in the DNS table as needed.

How do I cancel my static IP lease?

To cancel a static IP lease, log into the static IP tool. Select "Delete IP Block" and then follow the instructions on the following screens. Don't forget to re-configure your modem after deleting your IP block. Single static IP users do NOT have to reconfigure their modems.

How do I re-configure my modem after canceling a static IP lease?

If you cancel a single static IP lease, you do NOT need to reconfigure your modem.

If you cancel an IP block lease and your modem was configured for that block, you will need to reconfigure your modem to use a dynamic IP. To do this, configure your modem's WAN settings, following the instructions for PPPoE Setup > PPPoE with dynamic IP.

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