Welcome to CenturyLink

Resources for new customers

Thank you for choosing CenturyLink! Explore top tools and topics for your new service here.

Use My CenturyLink to check your order status

When you sign in to My CenturyLink online or on the app, you can find details about your new order:

  • The services you ordered
  • Your order status
  • Your service start date and an option to change it
  • Your modem delivery date and tracking number

View the images below to see what to expect.

Note: If you have an appointment for a technician to install your service, you can see the date and time, and reschedule your appointment if you need to.

My CenturyLink app

app home screen for a new customer and the tools available before installation
screenshot from app showing schedule details for a new customer with options to change start date, track shipment, reschedule appointment

My CenturyLink web

My CenturyLink online home page for a new customer

How to download CenturyLink Security by McAfee

Once your internet is connected, you can download CenturyLink Security by McAfee. This program provides protection against malware, viruses, unsafe web sites, and other online threats.

  1. Sign in to My CenturyLink from the device on which you want to install McAfee.

  2. Go to the Services page, scroll down, and click on the "Download McAfee" button. This will launch the McAfee site in a new browser tab or window. Note that you must have pop-up blockers disabled for this step. You’ll see two options on the McAfee page: "Download" or “Send Link.”

  3. Click the Download button and follow the instructions to install the program on your device. This will download the program and the activation code all in one step.

Legal information by state

Download service agreements, subscriber rights, and other legal documents for select states. If you are not a resident of one of the states in the menu below, you can view your documents on our legal page.

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