Connect wireless devices to your WiFi network

There are hundreds of different devices that can be connected to your WiFi, from smartphones and tablets to entertainment equipment, home assistants, and many other smart devices.

There are two basic steps to connecting any device:

1. Find your network name and password

2. Select the network on the device and enter the password (also called the security key)


You can watch our video about connecting devices, or follow the detailed instructions below.

Video: How to connect devices

Connect a device, step by step

Before you begin connecting devices, make sure the internet light on your modem is green. If it's not, you will need to troubleshoot your modem lights

Find your WiFi network name and password

Find the sticker label on the bottom or side of your modem. You will find the default network name (SSID) and password (key/passphrase) printed there. If you previously set a custom network name and password, you will use those to connect your devices, instead of the default settings.

CAUTION! Do not remove your modem sticker. It includes your default Admin Username and Admin Password, which cannot be retrieved if lost. Your modem could become unusable without them. 

tower-style modem with SSID sticker label
locate ssid and key

Lost your WiFi name and password? If you previously changed your WiFi name or password, then lost or forgot the credentials, you can look them up in the modem settings, as long as you have your admin username and password. If not, you'll need to contact tech support for more help.

Select your network and enter your WiFi password

Setup varies slightly by device, but most devices have a Wireless or WiFi Network menu, where you can see a list of all active WiFi networks in your area.


General steps:

  1. In your device's wireless settings menu, turn WiFi on (enable WiFi).

  2. Select your network (SSID) (see the previous step) in the list of networks. 

  3. Enter your network key/passphrase (WiFi password) and select Connect or Join

    1. Optional: You can usually check a box to "Connect automatically" or "Remember" the network if you want your device to connect to this network every time without entering your password. 

Once you've entered the correct password, the device will finish connecting in a moment. If it times out or you get a "can't connect" error, check out these tips to troubleshoot.

To connect another device to your WiFi network, you simply repeat the above steps for each device.

Additional instructions and troubleshooting for WiFi connections

Tower-style modems usually have one or two WiFi status lights. The C4000 series modems instead have one status light on the front that serves multiple purposes. Following are the general WiFi light behaviors, which may vary slightly by modem.

Color of WiFi light Status
No color / off Wireless is OFF
Flickering green Wireless is ON, data is being transmitted
Solid green Wireless is ON, no data is being transmitted
Amber Wireless is temporarily disabled using the wireless schedule feature set up in the modem's settings*

* Not available on all modem models

These instructions will vary slightly by device. Generally, you can disconnect or remove a saved network by going back into the same WiFi Network list you accessed when you connected.

General steps:

  1. Make sure WiFi is turned on so that you can access the device's list of active wireless networks. 

  2. Select the network (SSID) you want to remove. 

  3. Long hold or click to open options for that network, then select Disconnect. You can also Forget or Remove the network to prevent your device from auto-connecting next time.

You can remove all saved networks if your device is attempting to connect to the wrong network, or as a way to reset WiFi if you are unable to connect.

Try these suggestions if you are having trouble connecting:

If you're having trouble with a specific device, you will need to get additional guidance from the device manufacturer about how to connect to WiFi or troubleshoot connection problems. Go to the support site for the device to access manuals and guides.

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