There are hundreds of devices that you can connect to your WiFi, from smartphones and tablets to entertainment equipment, home assistants, and many other smart devices. Before starting, make sure the internet light on your modem is green. If not, you will need to troubleshoot your modem lights first. Then you need to locate the network settings on the modem and enter them into your device.
Find the sticker label on the bottom or side of your modem. You will find the default network name (SSID) and password (key/passphrase) printed there. If you previously set a custom network name and password, you will use those to connect your devices, instead of the default settings.
Lost your WiFi name and password? If you previously customized your WiFi network login and lost or forgot the credentials, you can look them up in the modem settings, as long as you have your admin username and password. If you can't access your settings, you may need to reset the modem to its default settings, then log in using the information on the label.
CAUTION! Do not remove or lose your modem sticker, which includes your default admin username and password. These preset credentials cannot be retrieved, and your modem could become unusable without them.
Setup varies slightly by device, but most devices have a Wireless or WiFi Network Settings menu, where you will find a list of all the networks detected in your area.
To connect more than one device to your WiFi network, you simply repeat the above steps for each device.
|Color of WiFi light||Status
No color / off
|Wireless is OFF|
|Wireless is ON, data is being transmitted
|Wireless is ON, no data is being transmitted|
|Wireless is temporarily disabled using the wireless schedule feature set up in the modem's settings*
* Not available on all modem models
Again, this may vary just slightly by device, but you can generally remove a saved network by going back into the same WiFi Network list you accessed before.
You can use this to remove all saved networks if your device is attempting to connect to the wrong network, or as a way to reset WiFi if you are unable to connect.
Try these suggestions if you are having trouble connecting:
Or for additional assistance, contact us. We're here to help.
Sometimes you may want additional guidance from the manufacturer on how to connect their device to WiFi or your modem. Here are some helpful links for some common device manufacturers:
WiFi 6 is the next generation in-home WiFi technology, designed for the ever-increasing demand of connected homes and gigabit connections. Compared to WiFi 5, it delivers:
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