One-time charges on your bill

If your bill seems higher than normal, it may be caused by one-time charges that have been applied to your account. 

You will typically find these charges listed on your bill in the sub-sections labeled One-time Charges and Usage Charges.

One-time charges are especially common when you first connect your service or if you have recently made changes to it. Typical one-time charges associated with new or changed service include:

  • Equipment purchases (such as your modem)
  • Equipment shipping and handling
  • Activation or installation fees


Occasionally, one-time charges are billed over multiple months. This is called installment billing. When this happens, you will see a portion of a one-time charge on your bill for multiple months, until the full amount is paid (e.g. a $99 one-time charge being split into three $33 charges).

It may be that you or someone in your household has used a pay-per-use feature. Since you're only charged for pay-per-use features when you use them, you might not be accustomed to seeing them on your bill. These appear on your bill under the "Usage Charges" section.


For your phone service, they could include:

  • Directory assistance (i.e. "information" or 411)
  • Last call return
  • Continuous redial
  • 3-way calling


For your television service, they could include pay-per-view selections such as movies, video-on-demand or special events.

Some repair visits incur one-time charges.  For example, if a technician has to repair the wiring inside your home, you will be billed for this work.

Repair costs appear in the "One-time Charges" sub-section of the service details area of your bill.

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