Selective Call Forwarding

With regular call forwardingall calls get forwarded. With Selective Call Forwarding, only calls you want to forward get forwarded.

Understanding Selective Call Forwarding

Depending where you live, you can set up a list of 12–15 numbers you want forwarded. When someone calls from a number on your list, you hear a short ring, and the call is forwarded.


You can't answer incoming calls from forwarded numbers. (They're transferred before you can pick up the phone.) If you decide you no longer want a certain number forwarded, you need to delete the number from your forward list or turn Selective Call Forwarding OFF.


Incoming calls that aren't on your list ring through to your business like normal. You can continue to make outgoing calls as you always do.


The number receiving your forwarded calls rings normally.


If you forward calls to a long distance (or toll) number, you're charged applicable rates.

Turning it on

To turn on Selective Call Forwarding:


  1. Listen for the dial tone, and press *63.

  2. Create your list by entering the number(s) you want to forward.

  3. Dial the number where you want your calls forwarded. 


Tip: To be sure you have everything you need, write down the phone numbers you want to forward before dialing *63. For both local and long distance numbers, you'll need the area code and 7-digit number. 

Turning it off

To turn off Selecting Call Forwarding:

How to deactivate this feature varies a little depending where you're at in the country. Generally, dialing *83 should do the trick. However, if it doesn't, you'll get a message saying: We're sorry. Your call cannot be completed as dialed. In that case, hang up and try *63 instead. Once you connect with our system, follow the couple of prompts. 

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