Manage calling features for users

As a SIMPLE administrator, you can manage calling features for your users.

The first steps are the same for all features:

Call Forwarding -- choose when calls are forwarded: always, when the line is busy, or when the line is not answered.

Business Continuity -- direct calls to a number should the user's phone not be connected to the network due to a power outage, storm, or network issue. By default, calls are forwarded to a user's voicemail when they're on a call or when they don't answer the phone.

Call Waiting

Hoteling

Barge-In

Push-to-Talk

Turn Call Forwarding on and off

Note: This feature is turned on by default; you only need to turn it on if you have turned it off.

  1. Click the Call Forwarding tab.
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  1. Change the Call Forwarding toggle to on.
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  1. Do any of the following:

    • To always have Call Forwarding on, select the Always checkbox, click the Set number field, then search for an internal number or type an external number.

    • To have Call Forwarding on when a user is on the phone, select the When busy checkbox, click the Set number field, then search for an internal number or type an external number.

    • To have Call Forwarding on when a user is unavailable, select the When no answer checkbox, click the Set number field, then search for an internal number or type an external number.
  1. From the Numbers of rings before forwarding list, select the number of rings before the call is forwarded.

  2. Select the Use ring reminder checkbox if you want the user to be reminded that Call Forwarding is turned on.
  1. To turn Business Continuity on, change the toggle to on, then click the Set number field to search for an internal number or type an external number, or select the Send to voicemail checkbox.
  1. Click Save
  2. To turn Call Forwarding off, switch the toggle to "off", then click Save.

Turn Call Waiting on and off

  1. Click the Calling Permissions tab.

  2. Click the Call Waiting tab. To turn Call Waiting on, select the Allow checkbox. To turn it off, unselect the checkbox.

  3. Click Save.

Turn Hoteling on and off

  1. Click the Hoteling tab.
  1. Do one of the following:

    • To turn hoteling on, select the Allow checkbox.

    • To turn hoteling off, deselect the Allow checkbox.
  1. Click Save.

Turn Barge-in on and off

This feature allows users to join in on a call in progress, creating a three-way call among the parties. The default setting for this feature is "off." 

  1. Click the Barge In tab.

  2. Do one of the following:

    • To turn Barge In off, deselect the Do Not Allow Users to Barge-in checkbox.

    • To turn Barge In on, select the Do Not Allow Users to Barge-in checkbox, then to hear a tone when someone barges in, select the Play warning tone to user when someone barges in checkbox.
  1. Click Save.
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Turn Push-to-Talk on and off

The Push To Talk feature allows a phone to be used as an intercom to directly contact another extension.

  1. Click the Push To Talk tab.

  2. Change the Push To Talk toggle to "on."

  3. Click Save.
  1. To choose the connection type, do one of the following:

    • If an extension can only receive the radio message, select the One-Way radio button.

    • If an extension can receive and reply to the radio message, select the Two-Way radio button. In our example, we selected two-way.
  1. From the Approved Users list, select whether users are approved or blocked, then click the Find and assign field to select users to add to the list of approved or blocked users. In our example, we approved users.

  2. Click Save. To turn Push To Talk off, go back to the toggle button and click it to "off."