The following models are retired or being retired soon, and should be replaced as soon as possible. Visit the retired modems page to get specifications and firmware for each of the modems listed below.
Actiontec
C1000A
C2000A
C1900A
C2000A
PK5000A
PK5001A
Q1000A
Technicolor
C1100T
C2000T
Zyxel
C1000Z
C1100Z
FR1000Z
PK5001Z
Q1000Z
Looking for something else?
Install your modem and connect your internet
Setting up a new modem or new internet service from CenturyLink? Choose the type of modem you have to view a setup video and written instructions.
Top modem troubleshooting tips
Slow or spotty internet connection? The best place to start is rebooting your modem/router.
Is your firmware up to date? Modems usually update themselves, but you can check the settings to see if there's an upgrade available.
Tried the above and still having trouble? In more severe cases, a technician or support agent may instruct you to do a modem reset.
How to read and troubleshoot the modem lights
Depending on the model of CenturyLink modem/router that you have, the lights will function a bit differently. Choose the correct guide to help you understand what the status lights tell you and how to use them to troubleshoot your internet connection.
Guide to the modem lights (C4000 series)
Guide to the modem lights (tower-style modems)
Modem WiFi settings
Modem security settings
The screenshots on our modem pages may differ slightly from your modem's particular settings. Features differ from model to model.
Advanced modem settings
Please proceed with caution!
When you see this caution icon, it means the advanced setting you're looking at should only be configured with the help of a professional.
Note: Screenshots shown in our how-to articles may differ slightly from your modem's particular settings. Features may be different from model to model, and differences are noted where possible.
Modem upgrades, returns, and replacements
Need to replace your modem?
Learn how to replace or upgrade a CenturyLink modem.
Modem Recycling Program
Send us your old CenturyLink modem at no cost and we'll recycle it!
Use the modem utilities to reboot, reset, and update firmware
How (and why) to reboot your modem regularly
How to control your modem settings
How to manage your modem's wireless settings
Did you find the help you were looking for today?
Check out our blog! The internet is waiting for you.
Popular Support Tools
Support for: