How to update your mailing address

In some cases, your billing address may be different from your service address. Make sure to keep it updated in our system so that you receive important account notices from CenturyLink.

You can update your mailing address on the My CenturyLink website or in the app.

Follow this link to the update mailing address page in My CenturyLink. (This link will take you straight to the page after you sign in to your account.)

You can also get to your mailing address from Settings, then select  Account Info.

My CenturyLink Settings screen with Mailing Address outlined

  1. Sign in to the CenturyLink app.

  2. Go to Settings.

  3. Scroll down to Billing Account Info.

  4. Click "Edit" next to Mailing Address.

  5. Enter the updated mailing address and select "Save."
app screenshot-Billing Account Info
app screenshot-Mailing Address

Why is there a mailing address for my account?

Most of the time, your service address and mailing address are the same.
 

Sometimes, however, you may need to receive your bill and important notices at a different address. For instance, one of these situations may apply:

  • You are responsible for the accounts of a family member living separately.
  • You manage more than one property.
  • You prefer to recieve your bills at a work address.

In all these examples, having the correct billing address on file is critical to ensure that we can communicate with you.

If you are moving and need to update your service address, or if your billing and service addresses are different, please chat with us.

Do you prefer email?

If you want to reduce the number of paper mailings you get from us, you can request email or text notifications and paperless billing.

 

Please note that some regulatory notices and account security changes must, by law, be sent by mail. So, even if you are signed up for email or text notifications, it's important to make sure we have the correct postal address to send sensitive or legal notices.

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