What to expect on your closing CenturyLink bill

When you cancel your service, you will receive a final bill — also called a "closing statement" or "closing bill" — that includes outstanding charges to be paid. Due to the billing cycles, you may get more than one closing bill before your account is completely closed.

Here we'll tell you more about what to expect on your closing bill:

The final bills you may see

  1. Initial final bill — After canceling service, you will be sent an initial final bill on your normal billing date. This bill reflects everything we know you owe for your final month of service. Please note that CenturyLink services are billed for a month at a time, and charges will not be prorated if you cancel services prior to the last day of your billing cycle. 
  2. Revised final bill — This bill includes any charges since the initial final bill. For instance, if you have combined billing, it might include charges from DIRECTV, which follows different billing cycles from CenturyLink. If you lease equipment from us and do not return it within 30 days, then you could also see charges for unreturned equipment. This bill could also include outstanding long-distance charges. The revised final bill is issued on your next regular billing date — regardless of when you disconnected — typically two months after you cancel service.
  3. Second revised final bill — If you've paid all outstanding charges, then you're not likely to see this bill. But if there are any delays in billing or payments, you may see a third final (or "second revised final") bill.

Additional charges you may see on a final bill

In some states, there is a Disconnect Fee. When applicable, this fee will appear on either your initial or your revised final bill.

Unreturned equipment charge. If you don’t return your modem within 30 days of canceling service, you will be charged. The charge can range from $99.99 to $150, depending on which modem you have. Learn more about how to return your modem or equipment.

Note: Even if you're signed up for paperless billing, you'll still likely get a paper copy of your closing bill(s) in the mail. If you need to change the mailing address you have on file with us, sign in to My CenturyLink or chat online.

How to speed things up

As explained above, it can take one to two billing cycles for your account to be fully closed.

To speed up the process, pay any outstanding charges as soon as you are billed and return all your leased equipment as soon as possible. If we receive your equipment quickly, it lessens the chance that additional bills will be generated.

What about credits and deposits?

If all payments on all final bills are made by the due date, then you will be issued any credits or deposits that are owed to you. You can expect to receive a check in the mail 30-45 days after your closed account has a $0 balance. Please note that depending on the number of final bills generated, it might take a few months for your refund or credits to be processed. Be sure your current mailing address is on your account profile — this is where your refund will be sent. 

If the payments on your final bill are not paid by the due date, any deposit you paid or credits on your account will be applied to your outstanding balance, and then any remaining positive balance will be mailed to you.

If you haven't canceled yet

We would hate to lose you as a CenturyLink customer, and maybe we don't have to. Do any of these scenarios pertain to your situation?
 

If none of these applies to you, and you do need to remove services or close your account, contact us for assistance.

Frequently asked questions about final bills

Isn't the last payment I made my final payment?
Why do I keep getting bills?
Why is my final bill so high?
Shouldn't my final bill be prorated?
I'm on AutoPay — how does that affect my final bill and payment?

We appreciate your business and hope you see you back with CenturyLink soon!

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