If you've recently canceled your service, you will soon receive a final bill. The final bill — sometimes called a "closing statement" or "closing bill" — captures any outstanding charges that still need to be paid, and you might get several of these bills before your account is completely closed.
This bill is issued on your next regular billing date — regardless of when you disconnected.
Even if you're signed up for paperless billing, you'll still likely get a paper copy of your closing bill(s) in the mail. If you need to change the mailing address you have on file with us, sign in to My CenturyLink or chat with us.
Due to the timing of charges and the need for things to process through multiple systems, it can take 1 to 2 billing cycles for your account to be fully closed.
To speed up the process, pay any outstanding charges as soon as you are billed and return all your leased equipment as soon as possible. If we receive your equipment quickly, it lessens the chance that additional bills will be generated. (Plus, you don't have to worry about incurring new charges for unreturned equipment.)
If all payments on final bills are made by the due date, then any credits or deposits that are owed to to you by CenturyLink will be sent via check. You can expect to receive a check in the mail 30-45 days after your closed account has held a zero balance. Ensure you have the most up to date mailing information on your account. Your mailing address is where your refund will be sent.
If the payments on your final bill are not paid by the due date, then any deposit owed to you will be applied to the outstanding balance on the account.
We would hate to lose you as a CenturyLink customer, and maybe we don't have to. Do any of these scenarios pertain to your situation?
We appreciate your business and hope you see you back with Centurylink soon!
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