As CenturyLink and Qwest merge companies, we are working hard to combine our systems. By supplying your service address zip code we will be able to get you to the right location. Thank you for your patience during the merger process.
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What to expect on your final bill
If you've recently canceled your service, you will soon receive a final bill. Final bills—sometimes called "closing statements" or "closing bills"—capture any outstanding charges that still need to be paid, and you might get several of these bills before your account is truly closed.
What to expect next
Final bill – After you cancel services with us, you will be sent a final bill on your next normal billing date. This bill captures everything we know you owe for your final month of service. It is important to note that most CenturyLink services are billed for a month at a time, so charges will not be prorated if you canceled services prior to the last day of your billing cycle.
Revised final bill – This bill includes any lingering charges we didn't know about when we sent the final bill. For instance, if you have combined billing, it might include charges from DIRECTV. If you were leasing equipment from us and did not return it within 30 days, you could see charges for unreturned equipment. It could also include outstanding long distance charges.
This bill is issued on your next regular billing date — regardless of when you disconnected.
Second revised final bill — If you have paid all outstanding charges, then you're not likely to see this bill. But sometimes things get delayed, and if they do, you may see another bill.
Even if you're signed up for paperless billing, you'll still likely get a paper copy of your closing bill(s) in the mail. If you need to change the mailing address you have on file with us, sign in to My CenturyLink or chat online.
How to speed things up
Due to the timing of charges and the need for things to process through multiple systems, it can take 1 to 2 billing cycles for your account to be fully closed.
To speed up the process, pay any outstanding charges as soon as you are billed and return all your leased equipment (e.g., modems, routers) as soon as possible. If we receive your equipment quickly, it lessens the chance that additional bills will be generated. (Plus, you don't have to worry about incurring new charges for unreturned equipment.)
What about credits and deposits?
If all payments on final bills are made by the due date, then any credits or deposits that are owed to to you by CenturyLink will be sent via check. You can expect to receive a check in the mail 30-45 days after your closed account has held a zero balance. Ensure you have the most up to date mailing information on your account. Your mailing address is where your refund will be sent.
If the payments on your final bill are not paid by the due date, then any deposit owed to you will be applied to the outstanding balance on the account.
If you haven't canceled yet
We would hate to lose you as a CenturyLink customer, and maybe we don't have to. Do any of these scenarios pertain to your situation?