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What to expect on your closing CenturyLink bill
When you cancel your service, you will receive a final bill — also called a "closing statement" or "closing bill" — that includes outstanding charges to be paid. Due to the billing cycles, you may get more than one closing bill before your account is completely closed.
Here we'll tell you more about what to expect on your closing bill:
Initial final bill — After canceling service, you will be sent an initial final bill on your normal billing date. This bill reflects everything we know you owe for your final month of service. Please note that CenturyLink services are billed for a month at a time, and charges will not be prorated if you cancel services prior to the last day of your billing cycle.
Revised final bill — This bill includes any charges since the initial final bill. For instance, if you have combined billing, it might include charges from DIRECTV, which follows different billing cycles from CenturyLink. If you lease equipment from us and do not return it within 30 days, then you could also see charges for unreturned equipment. This bill could also include outstanding long-distance charges. The revised final bill is issued on your next regular billing date — regardless of when you disconnected — typically two months after you cancel service.
Second revised final bill — If you've paid all outstanding charges, then you're not likely to see this bill. But if there are any delays in billing or payments, you may see a third final (or "second revised final") bill.
Additional charges you may see on a final bill
In some states, there is a Disconnect Fee. When applicable, this fee will appear on either your initial or your revised final bill.
Note: Even if you're signed up for paperless billing, you'll still likely get a paper copy of your closing bill(s) in the mail. If you need to change the mailing address you have on file with us, sign in to My CenturyLink or chat online.
As explained above, it can take one to two billing cycles for your account to be fully closed.
To speed up the process, pay any outstanding charges as soon as you are billed and return all your leased equipment as soon as possible. If we receive your equipment quickly, it lessens the chance that additional bills will be generated.
If all payments on all final bills are made by the due date, then you will be issued any credits or deposits that are owed to you. You can expect to receive a check in the mail 30-45 days after your closed account has a $0 balance. Please note that depending on the number of final bills generated, it might take a few months for your refund or credits to be processed. Be sure your current mailing address is on your account profile — this is where your refund will be sent.
If the payments on your final bill are not paid by the due date, any deposit you paid or credits on your account will be applied to your outstanding balance, and then any remaining positive balance will be mailed to you.
Not necessarily. Depending on the timing of your cancellation in relation to your billing cycle, you may still owe something.
Why do I keep getting bills?
If you cancelled service in May, and are still seeing bills in July or even August, that's normal. It can sometimes take two full billing cycles for all charges to post to your account. This is especially true if you return leased equipment later than 30 days after you cancelled.
Why is my final bill so high?
Unexpected charges or higher than expected amounts can be frustrating. Each is there for a reason. There could be taxes and other fees associated with your service that still need to be paid for your last period of service. Customers with DIRECTV charges will still see those on a final bill, and DIRECTV and CenturyLink billing periods do not match, so you may have a full month of DIRECTV service to pay even if you timed your cancellation to match the end of your CenturyLink billing period.
Shouldn't my final bill be prorated?
It is not common for telecom service providers to prorate bills. This is true for CenturyLink service. We charge for a full month of service, regardless of when you end that service.
I'm on AutoPay — how does that affect my final bill and payment?
Your final bill(s) will still be paid by AutoPay, unless you cancel your AutoPay before all bills are generated. In that case, you'll want to remember to manually pay any last bills that come in. Read more about AutoPay and canceled service.