Configure WAN settings on your older modem

NOTE:  Depending on your model, your modem's user interface may appear slightly different from the images below.

Did You Know?  You can also find your modem's WiFi settings without a sticker.

First, access the WAN settings

There are a few different types of connections that can be set up, but all configuration types will begin with the same 5 steps.

5.  Select "WAN Settings" in the left sidebar.

WAN settings (2) step 5

Next, choose your setup type

The DSL light on the modem should turn solid green before configuring this setting.

Start by following steps 1-5 above to access your modem's WAN settings. Then continue with step 6: 

6.  Select "PPPoE" for the ISP Protocol.

PPPoE step 6

This setup applies to 99% of PPPoE customers.

Start by following steps 1-5 above to access your modem's WAN settings. Then continue with step 6: 

7.  Enter the PPP username and password details.

  • Enter your PPP username.
  • Enter your PPP password.
  • Enter the password again to confirm.
  • Select "Enable" for "PPP Auto Connect."
  • Select "Disable" for "No PPP Credentials."
PPPoE step 7

Note: If you forgot your PPP username or password, chat with tech support.  

This setup applies to 99% of PPPoE customers.

Complete steps 1-7 above before continuing with step 8: 

8.  Select "Dynamic IP" for the IP Addressing Type.

Dynamic IP step 8

9.  Select "Dynamic DNS" for the DNS type.

Dynamic IP step 9

10.  Select "Apply" to save your changes.

Dynamic IP step 10

This applies only if you have leased a single static IP address. Please note that static IPs are not compatible with Prism® TV and are not available in all areas. 

Complete steps 1-7 above before continuing with step 8:

8.  Enter the IP addressing details.

  • Select "Single Static IP" for the IP Addressing Type.
  • Enter the single static IP address that you leased.
Single Static IP step 8

9.  Select "Dynamic DNS" for the DNS type.

Single Static IP step 9

10.  Select "Apply" to save your changes.

Single Static IP step 10

The DSL light on the modem should turn solid green before configuring this setting.

Start by following steps 1-5 above to access your modem's WAN settings. Then continue with step 6: 

6.  Select "DHCP" for the ISP Protocol.

DHCP step 6

7.  Select "Dynamic DNS" for the DNS type.

DHCP step 7

8.  Select "Apply" to save your changes.

DHCP step 8

The DSL light on the modem should turn solid green before configuring this setting.

Start by following steps 1-5 above to access your modem's WAN settings. Then continue with step 6: 

6.  Select "Static IP" for the ISP Protocol.

IPoE step 6

7.  Enter your IP address, subnet mask, and gateway address.

IPoE step 7

8.  Select "Static DNS" for the DNS type. Enter the primary and secondary DNS for your area.

IPoE step 8

9.  Select "Apply" to save your changes.

IPoE step 9

The DSL light on the modem should turn solid green before configuring this setting.

Start by following steps 1-5 above to access your modem's WAN settings. Then continue with step 6: 

6.  Select "Transparent Bridging" for the ISP Protocol.

Transparent Bridging step 6

7.  Chat with tech support to get the transport mode (VLAN Setting) that works in your area (not available in all areas).

Transparent Bridging step 7

8.  Select "Apply" to save your changes.

Transparent Bridging step 8

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