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Configure WAN settings on an older modem
Note: Your modem settings may appear slightly different from the images below, but the steps will be the same.
Access the WAN settings
There are a few different types of connections that can be set up, but all types begin with the same 5 steps.
1. Connect a device, such as a computer or tablet, to the internet through WiFi or using an Ethernet cable connected to your modem.
2. Open a web browser and type http://192.168.0.1 into the web address field.
3. Sign in to the modem's settings interface (Modem GUI) using your Admin Username and Admin Password. Unless you previously changed this information, you can find it on the modem label. Note that these are different from your wireless network name (SSID) and WiFi password (security key).
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You can find the Admin Username and Password printed on the sticker attached to the side, back or bottom of the modem.
CAUTION! Do not remove your modem sticker. It includes your default Admin Username and Admin Password, which cannot be retrieved if lost. Your modem could become unusable without them.
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The modem sticker shows you TWO important sets of login credentials. How do you use each one?
SSID and Key/Wireless Password: Used to access and connect to your WiFi network
- SSID is the name that will show up on your devices in the list of wireless networks (may have two for dual-band modem/routers)
- Key/Wireless Password is the password you will enter on your devices to connect securely to your network
- These default settings can also be customized in the modem settings or through the app
Admin Username and Admin Password: Used to log in to your modem settings portal
- Access secure settings such as firmware updates, WiFi security, schedules, and more
- When connected to your home network, go to http://192.168.0.1 to access the portal (also called the GUI)
- These default settings can also be customized in the modem settings
4. Select the Advanced Setup icon in the main menu.
5. Select WAN Settings in the left sidebar.
Next, choose your setup type (select one)
The DSL light on the modem should turn solid green before configuring this setting.
After following steps 1-5 above to access your modem's WAN settings, continue with step 6:
6. Select PPPoE for the ISP Protocol.
7. Enter the PPP username and password details.
- Enter your PPP username.
- Enter your PPP password.
- Enter the password again to confirm.
- Select "Enable" for "PPP Auto Connect."
- Select "Disable" for "No PPP Credentials."
Note: If you don't have your PPP username or password, chat with tech support.
Most customers will continue with step 8 below for a dynamic IP address.
Or see instructions for a single static IP address.
8. Select Dynamic IP for the IP Addressing Type.
9. Select Dynamic DNS for the DNS type.
10. Select Apply to save your changes.
This applies only if you have leased a single static IP address.
Complete steps 1-7 above before continuing with step 8:
8. Enter the IP addressing details:
- Select Single Static IP for the IP Addressing Type.
- Enter the single static IP address that you leased.
9. Select Dynamic DNS for the DNS type.
10. Select Apply to save your changes.
The DSL light on the modem should turn solid green before configuring this setting.
After following steps 1-5 above to access your modem's WAN settings, continue with step 6:
6. Select DHCP for the ISP Protocol.
7. Select Dynamic DNS for the DNS type.
8. Select Apply to save your changes.
The DSL light on the modem should turn solid green before configuring this setting.
After following steps 1-5 above to access your modem's WAN settings, continue with step 6:
6. Select Static IP for the ISP Protocol.
7. Enter your IP address, subnet mask, and gateway address.
8. Select Static DNS for the DNS type. Enter the primary and secondary DNS for your area.
9. Select Apply to save your changes.
The DSL light on the modem should turn solid green before configuring this setting.
After following steps 1-5 above to access your modem's WAN settings, continue with step 6:
6. Select Transparent Bridging for the ISP Protocol.
7. Chat with tech support to get the transport mode (VLAN Setting) that works in your area (not available in all areas).
8. Select Apply to save your changes.
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