Configure WAN settings on your older modem

NOTE:  Depending on your model, your modem's user interface may appear slightly different from the images below.

Did You Know?  You can also find your modem's WiFi settings without a sticker.

First, access the WAN settings

There are a few different types of connections that can be set up, but all types begin with the same 5 steps.

5.  Select "WAN Settings" in the left sidebar.

WAN settings (2) step 5

Next, choose your setup type (select one)

The DSL light on the modem should turn solid green before configuring this setting.

Start by following steps 1-5 above to access your modem's WAN settings. Then continue with step 6: 

6.  Select "PPPoE" for the ISP Protocol.

PPPoE step 6

Start by following steps 1-5 above to access your modem's WAN settings. Then continue with step 6: 

7.  Enter the PPP username and password details.

  • Enter your PPP username.
  • Enter your PPP password.
  • Enter the password again to confirm.
  • Select "Enable" for "PPP Auto Connect."
  • Select "Disable" for "No PPP Credentials."
PPPoE step 7

Note: If you don't have your PPP username or password, chat with tech support.  

Almost there... Click one of the two options below to view the final steps. Most customers use the dynamic IP address option.

This setup applies to 99% of PPPoE customers.

Complete steps 1-7 above before continuing with step 8: 

8.  Select "Dynamic IP" for the IP Addressing Type.

Dynamic IP step 8

9.  Select "Dynamic DNS" for the DNS type.

Dynamic IP step 9

10.  Select "Apply" to save your changes.

Dynamic IP step 10

This applies only if you have leased a single static IP address. Please note that static IPs are not available in all areas. 

Complete steps 1-7 above before continuing with step 8:

8.  Enter the IP addressing details.

  • Select "Single Static IP" for the IP Addressing Type.
  • Enter the single static IP address that you leased.
Single Static IP step 8

9.  Select "Dynamic DNS" for the DNS type.

Single Static IP step 9

10.  Select "Apply" to save your changes.

Single Static IP step 10

The DSL light on the modem should turn solid green before configuring this setting.

Start by following steps 1-5 above to access your modem's WAN settings. Then continue with step 6: 

6.  Select "DHCP" for the ISP Protocol.

DHCP step 6

7.  Select "Dynamic DNS" for the DNS type.

DHCP step 7

8.  Select "Apply" to save your changes.

DHCP step 8

The DSL light on the modem should turn solid green before configuring this setting.

Start by following steps 1-5 above to access your modem's WAN settings. Then continue with step 6: 

6.  Select "Static IP" for the ISP Protocol.

IPoE step 6

7.  Enter your IP address, subnet mask, and gateway address.

IPoE step 7

8.  Select "Static DNS" for the DNS type. Enter the primary and secondary DNS for your area.

IPoE step 8

9.  Select "Apply" to save your changes.

IPoE step 9

The DSL light on the modem should turn solid green before configuring this setting.

Start by following steps 1-5 above to access your modem's WAN settings. Then continue with step 6: 

6.  Select "Transparent Bridging" for the ISP Protocol.

Transparent Bridging step 6

7.  Chat with tech support to get the transport mode (VLAN Setting) that works in your area (not available in all areas).

Transparent Bridging step 7

8.  Select "Apply" to save your changes.

Transparent Bridging step 8

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