Need to upgrade your old equipment or replace a faulty modem? We can help! The first step is to verify with tech support that your modem needs to be replaced.
From there, the question of who covers the cost will depend on the tech support review and whether you are leasing or purchased your modem.
If you are leasing your modem from us, we will cover the replacement of any equipment that is determined to be faulty or too old for optimum performance.
How can you tell if you're leasing your modem? You'll see a monthly charge on your bill, which may be called a "gateway" or "equipment" fee.
If your warranty has expired, then you will have the option to either purchase or lease a new modem and cover this cost yourself.
Lease | $15/month | Newer models include Secure WiFi |
Purchase | $150 - $200 | Includes 12-month warranty for repair or replacement |
Rates subject to change. Taxes may apply.
Internet-only customers, you may be able to order a new modem online.
Here's how to check: Sign in to My CenturyLink and find "My Internet" under the Home tab or the Services tab. Then look for an "Upgrade Modem" link to go to online ordering. If you don't see the link, you can't order online at this time, but you may still be eligible for an upgrade. Call or chat and an agent will help walk you through the process.
Or visit the Modems/Routers main page for more information about CenturyLink modems.
Modem Recycling Program
Send us your old CenturyLink modem at no cost and we'll recycle it!
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