How to reboot your modem

Rebooting your modem can often fix internet connection problems, improve slow connections and resolve wireless issues. It's usually the first thing to try when something's going wrong with your internet connection.

NOTE:  "Power cycle" simply means to turn a device OFF and then back ON. We can also call this "reboot" or "restart."

To reboot your modem:

  1. Unplug the power cord from the back of the modem. Make sure you have unplugged the correct cord by checking that all the lights on the modem are OFF.
  2. Wait for 1 minute. Plug the power cord back into the modem.
  3. Wait for the power light and internet light to turn green.
  4. Try connecting to the internet.

Modem still not working right?

You may want to try a full modem reset, to return the modem to its factory default settings.

Or you can check for firmware updates, as outdated firmware can also cause performance issues.

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