Rebooting your modem is the first thing to try when something's going wrong with your internet connection. It is often the simplest way to improve slow or spotty connections and resolve wireless issues.
It's also important to reboot your modem after any outage to refresh the network connection.
Anyone can reboot manually, and many customers can also use the My CenturyLink app or website.
Note: All devices connected to your network will lose their internet (or WiFi) connection while the modem restarts. If your devices are configured to remember the WiFi network, they'll reconnect automatically once the modem boots up. Otherwise, you'll need to use device settings to reconnect to WiFi after a reboot.
To reboot your modem manually, follow these steps:
You should now be able to get online.
Green light ring on the C4000 modem shows internet connection
Green power, DSL and internet lights on a tower or box-style modem shows internet connection
With some modems, you can reboot from the app or website. If this option hasn't been added for your modem yet, it's coming soon!
After you sign in to My CenturyLink online, select Services from the top menu.
The Services page will have a section for equipment. Click on the button for your modem.
On the Modem page, you'll see a button to "reboot modem."
You'll need to wait for a few minutes while the reboot completes. If you are near your modem, you'll see the lights go off, and then start lighting up again as it boots up. Once the INTERNET light turns green, you know you're back online.
Another way to know when the reboot is done is to watch your phone’s WiFi connection. You will lose your WiFi connection when the modem shuts down. Then, once it boots back up and starts sending out the wireless signal again, your phone will either auto-connect OR you'll be able to see your WiFi network show up in the list of available networks.
Note: "Reboot" simply means to restart, or turn a device off and then back on. You may also hear this called "power cycle."
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