Access the Modem Status menu for an older CenturyLink modem

The Modem Status menu of the user interface allows you to view several options to see how your modem is running. Follow the steps below to access the status menu.

NOTE: Different models have slightly different menu options. Some of the items listed below may not appear on your model of modem. 

Blue Status Step 1-3

1.  Connect a device, such as a computer or tablet, directly to your modem using the Ethernet cable (usually yellow).

2.  Open a web browser and type into the web address field.

3.  Select "Modem Status."

4.  Select a status option from the menu. Click below to see examples of each.

  • Displays details about the firmware version, model number, MAC Address, connection (upstream/downstream), encapsulation, and the IPv4 address of the modem
  • Displays details about the DSL port (back of the router) and the DSL light which corresponds to the DSL port on the back of the router. Details include broadband mode, loss of power, loss of link, SNR, attenuation, errored packets, CRC, and FEC corrections.
  • Displays details on the Ethernet ports on the back of the router. Details include packets sent/received, code violations, and uncorrected packets.

Wireless Status (best channel available)

  • Displays details about the wireless connection. Details include best channel available, channel utilization, number of connected devices, mode, and state.
  • Displays details on any firewall settings that have been modified. Details include displays all devices and connection types that are connected to your modem.
  • Displays all devices connected to your Local Area Network (LAN).
  • Displays details about the internal (private) network to the external (public internet) network translation.
  • Displays details about which route the device uses to find the best path when forwarding packets.
  • Displays traffic information on a queue basis. (Not a feature on all models.)
  • Displays the modem's hardware resources. Details include processor, memory, sessions, recommendated actions, and LAN device log.
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