Access the Modem Status menu

The Modem Status section of the user interface allows you to view several options and check how your modem is running. Follow the steps below to access the modem status menu.

Modem Status Step 1-3

1.  Connect a device, such as a computer or tablet, to the internet through WiFi or using an Ethernet cable connected to your modem.

2.  Open a web browser and type into the web address field.

3.  Log in to your modem's online user interface (Modem GUI) using your Administrator Username and Administrator Password. Unless you have changed the default settings, you can find this information on the modem's sticker. Note that these are different from your wireless SSID and security key.

4.  Select "Modem Status."

5.  Select a status option from the menu. Click below to see examples of each.

  • Displays details about the firmware version, model number, MAC Address, connection (upstream/downstream), encapsulation, and the IPv4/IPv6 address of the modem
  • Display details about the DSL 1-2 ports (back of the router) and the DSL light that corresponds to the DSL port. Details include broadband mode, loss of power, loss of link, SNR, attenuation, errored packets, CRC, and FEC corrections
  • Displays details about the connection to the ISP.  Details include authentication failures, NTP server, IPv6 addressing, session time, and RWIN size
  • Displays details on the Ethernet ports on the back of the router. Details include packets sent/received, code violations, and uncorrected packets

Wireless Status (best channel available)

  • Displays details about the wireless connection, including best channel available, channel utilization, number of connected devices, mode, and state. From there, you can go to the wireless settings to change the WiFi channel setting to a more optimal one.
  • Displays details on the HPNA light on the front and the port on the back of the router (not a feature on all models)
  • Displays details on any firewall settings that have been modified. Details include displays on all devices and connection types that are connected to your modem
  • Displays all devices connected to your Local Area Network (LAN)
  • Displays details about the internal (private) network to the external (public-Internet) network translation
  • Displays details about which route the device uses to find the best path when forwarding packets
  • Displays traffic information on a queue basis (not a feature on all models)
  • Displays the modem hardware resources. Details include processor, memory, sessions, recommendated actions, and LAN device log
NOTE:  Depending on your model, your modem's user interface may appear slightly different from the images below.
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