As CenturyLink and Qwest merge companies, we are working hard to combine our systems. By supplying your service address zip code we will be able to get you to the right location. Thank you for your patience during the merger process.
Log in with your account username and password so that we can show you the pricing options available to you. Don't have an account yet? Select
"Enroll Now" on the My CenturyLink Login page to create one now.
A username is required.
A password is required.
We had an unexpected error, please try again.
By inputting your account information and clicking the "Show My Options" button, you provide consent to CenturyLink to access your account information, including the services you subscribe to, to respond to your inquiry and inform you of CenturyLink's products and services. You may deny us permission by proceeding no further and your denial will have no affect on your current services. Under federal law, it is your right and our duty to protect your account information.
Frequently asked questions
What is Secure WiFi?
Secure WiFi combines state-of-the-art security with convenient device management features (from your My CenturyLink account online or via the app) to put you in the driver’s seat of your home network.
Secure WiFi technology provides security against many online threats such as viruses, malware, botnet attacks, and other malicious content. It's built directly into specific compatible CenturyLink modems, and helps to make sure all internet traffic passing through the gateway, to any device in a home network, is safe.
When a Secure WiFi compatible modem is plugged in and activated with CenturyLink internet, is updated with current firmware, and is used as intended, the security features of Secure WiFi automatically help to protect all devices connected to that network. This includes Internet of Things (IoT) devices (also referred to as ‘headless’ devices) like smart TVs or thermostats, from most online threats.
Secure WiFi actively detects and warns you when you attempt to navigate to risky websites that may contain viruses, malware, and other malicious content. By warning you from navigating to these risky sites, Secure WiFi reduces the risk of your or your family members' devices (e.g. PC, tablet, etc.) accidentally becoming infected.
For Smart Home devices, such as cameras, thermostats, etc., Secure WiFi monitors and blocks malicious traffic or unwanted remote access to those devices from unauthorized or malicious sources.
How do I know if I have Secure WiFi?
Secure WiFi is built into specific modems leased from CenturyLink. If you lease one of these modems, you will see an option to Control your WiFi (on the app) or Manage Secure WiFi (on My CenturyLink.com) when you select your internet product from the My Products screen.
Secure WiFi is currently limited to compatible CenturyLink modems leased directly from CenturyLink: models C1100, C3000Z and C4000.
If needed, compatible modems will receive a firmware update within 72 hours of completing installation and activation of the modem. The Secure WiFi features will not start until the modem is fully installed and the firmware update is successful.
Secure WiFi is currently available to all customers who lease a qualifying modem after August 14, 2020.
If you have questions about whether Secure WiFi is working for you, please contact us.
What devices does Secure WiFi protect?
Secure WiFi is built into the CenturyLink compatible modem which sits between the internet and all the devices on your home network. This means that Secure WiFi will help protect the following devices from accessing compromised websites:
Secure WiFi also protects other 'smart' devices that you might have in your home which connect to the internet. These are known as Internet of Things (IOT) devices, and might include the following:
Smart speakers and hubs
Smart TVs and set-top boxes
Appliances such as refrigerators/freezers/washer/dryers
And many more
How does Secure WiFi work?
Secure WiFi uses a technology powered by McAfee called Global Threat Intelligence (GTI) to identify dangerous websites. The protection works as follows:
GTI constantly monitors websites for malicious and dangerous content.
When malicious content is found on a website, GTI 'flags' the site as risky.
When any of your devices attempt to visit a website, Secure WiFi checks that the website is not on the 'risky' list.
If the website is risky, Secure WiFi stops the device from accessing that site and displays a warning page.
GTI is an always-on, always up-to-date service that protects your network and devices from known and emerging threats in real-time.
How does Secure WiFi know which sites are risky?
Secure WiFi uses a technology called Global Threat Intelligence (GTI) to identify dangerous websites. GTI constantly monitors websites for malicious content. When malicious content is found on a particular website, GTI 'flags' the site as risky. When any of your devices attempt to visit a website, Secure WiFi checks that the website is not on the 'risky' list. If it is, Secure WiFi warns you and your family about accessing that site.
How does Secure WiFi protect me from viruses?
Secure WiFi actively protects the devices that are used in your home from visiting risky websites. This includes websites known to contain viruses, malware, and other malicious content. By detecting these sites, Secure WiFi reduces the risk of you or your family members' computers accidentally becoming infected.
Is Secure WiFi the same as antivirus software?
No. However, because Secure WiFi detects malicious sites and warns you before you attempt to visit them, it can prevent you from downloading a virus from such a site. In addition, all Secure WiFi customers can download CenturyLink Security by McAfee on up to 20 devices.
It is important to remember that Secure WiFi does not protect you from viruses you may have already inadvertently downloaded to any devices before the Secure WiFi feature was activated, viruses on sites where you have chosen to continue and visit despite receiving a warning from Secure WiFi. You are only protected from viruses you may encounter when your device is connected to another network that is not protected by Secure WiFi if you download McAfee antivirus on your device.
Does Secure WiFi require additional antivirus software to work?
Secure WiFi protects devices connected to the network of a protected modem. All Secure WiFi customers can also get antivirus software from McAfee on up to 20 devices at no extra charge, so your devices can be protected at home or away from home. Learn more about McAfee security.
What if I use my own modem or other 3rd party networking equipment?
Secure WiFi is built into specific, leased, CenturyLink modems. For Secure WiFi to work as designed, you must use the supplied CenturyLink compatible modem.
If a third-party WiFi router or other networking equipment is used in conjunction with or instead of the CenturyLink modem, Secure WiFi may not work. In this case, it is highly recommended that you assess your security vulnerability and take the appropriate action.
Are my devices protected when I take them out of my home?
Secure WiFi protects devices when they are connected to your protected modem's network. All Secure WiFi customers also get security protection from McAfee on up to 20 devices, so your devices can be protected no matter where you are. Learn more about McAfee security.
Do I need any separate equipment for Secure WiFi?
Secure WiFi is built into the compatible CenturyLink modem itself, protecting your devices at the network modem, so there is no need for additional boxes or hardware.
How often will I have to update Secure WiFi?
Secure WiFi is always up-to-date automatically. It is powered by cloud-based McAfee GTI which contains information about the latest malware and cyberthreats, so there’s no need for manual updates. Leave your modem plugged in so it can receive these updates.
What if I have guests — are their devices protected too?
Any device that joins your home network and is accessing the internet using the CenturyLink modem with Secure WiFi is automatically protected, including those of visiting friends and family.
It is important to remember that Secure WiFi does not remove viruses from devices that may have already been infected before connecting to a gateway with Secure WiFi.
It is highly recommended that you only allow devices you are sure are safe to gain access to your network.
How do I know that Secure WiFi is protecting my home network?
If you attempt to visit a risky website, Secure WiFi will protect you by displaying a “warning page” advising not to proceed to the suspicious site.
Why am I seeing a message warning me a site I am trying to visit is malicious?
If a website you are about to visit is suspicious, you will see the warning message.An intelligent security service built into qualifying CenturyLink modems continuously monitors websites globally for malicious and dangerous content, helping to protect against online threats.
What do I do when I encounter a warning page?
To stay safe, you may click the browser Back button, navigate to a new destination, or close your browser.Although risky and not recommended, you may also choose to ignore the warning and continue to the suspected site.
How do I confirm Secure WiFi is active on the modem?
You can check if Secure WiFi is active by visiting this website: testsecurewifi.com (copy and paste or type this URL into a new browser window)
Important: Make sure you are conducting this quick test from a device that is currently connected to the CenturyLink modem (wired or wireless). This test will not work if you are not connected to the internet through the CenturyLink modem.
Also, reading all the FAQs will help you determine if Secure WiFi is included as part of your CenturyLink High-Speed Internet service.
How the test works:
1. Open a new browser window and enter this website address: testsecurewifi.com
2. If Secure WiFi is active, a ‘Congratulations!’ window will open (see example). This confirms that Secure WiFi is active. You may now close the window as the test is complete.
3. If Secure WiFi is not active, a website with an explanation on what to do next will open.
What if I no longer want this type of protection?
Secure WiFi is designed to keep your network and all your devices safe from most online threats and cyber-attacks. Secure WiFi is always on and always up-to-date and provides automatic protection without user intervention. To take full advantage of the protection that Secure WiFi provides, we highly recommend that it remains continually active and is not turned off. If you no longer want to keep Secure WiFi active to protect your home network, contact us.