How to enroll in AutoPay

AutoPay is the most convenient way to assure your bill is paid on time, every time. And it's a snap to set up — you can go online to register, or mail us a paper form.

What you need

Before you start, you just need to have your form of payment handy (bank account or credit card, in most cases). If you plan to enroll on the paper form, you'll need your CenturyLink account number as well.

How to sign up

Enroll online

Enrolling online is the quickest and easiest way — because your account information is stored in My CenturyLink, there's no need for you to find and enter your account number. 

Steps to enroll in AutoPay online:
 

  1. Sign in to My CenturyLink.
  2. Select "My Bill"
  3. In the "Billing Preferences" box, click the "Enroll" link next to AutoPay.
  4. Follow the instructions.

Note:

  • If you've forgotten your My CenturyLink username or password, you can retrieve/reset it.
  • If you haven't already created a My CenturyLink username and password, it only takes a few minutes to do that, and you can sign up for AutoPay at the same time.

Mail in a paper form

We realize many people still appreciate being able to send important documents via the mail. If you're one of those folks, we've got what you need.

In fact, we have two options. Choose the one that works best for you:
 

  1. Complete the AutoPay enrollment form. Download a copy of the form, fill in the blanks and mail it to us. (You'll need to provide your CenturyLink account number. If you've forgotten—or simply don't know—your CenturyLink account number, there are a few places you can find it.)
  2. Complete the form on the back of your remittance slip. Get a copy of your bill. On the back of the first page, you'll find an AutoPay Authorization section. Provide the requested information and mail it in with your payment.

Mail in a paper form

We realize many people still appreciate being able to send important documents via the mail. If you're one of those folks, we've got what you need.

In fact, we have two options. Choose the one that works best for you:
 

  1. Complete the AutoPay enrollment form. Download a copy of the form, fill in the blanks and mail it to us. (You'll need to provide your CenturyLink account number. If you've forgotten—or simply don't know—your CenturyLink account number, there are a few places you can find it.)
  2. Complete the form on the back of your remittance slip. Get a copy of your bill. On the back of the first page, you'll find an AutoPay Authorization section. Provide the requested information and mail it in with your payment.

When will it take effect?

AutoPay will take effect on the next billing cycle after you enroll. You should pay your bill as before (by mailonlineby phone, or in person) until you receive confirmation that it is active. You will see a message on your bill that says, "Thank you for using our automatic payment system" or "Thank you for using AutoPay."

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