How to enroll in AutoPay

AutoPay is the most convenient way to ensure your bill is paid on time, every time. And there are two easy ways to set it up — you can go online to register or mail us a paper form.

How to enroll online

Enrolling online is the quickest and easiest method, because your information is stored in My CenturyLink, so there's no need for you to find and enter your account number. 

Steps to enroll in AutoPay online:

  1. Sign in to My CenturyLink
  2. Select "My Bill"
  3. In the "Billing Preferences" box, click the "Enroll" link next to AutoPay
  4. Follow the instructions

Note:

  • If you've forgotten your My CenturyLink username or password, you can retrieve/reset it.
  • If you don't already have a My CenturyLink username and password, you can create an account now and  sign up for AutoPay at the same time.

How to enroll using a paper form

There are two options to enroll in AutoPay using a paper form:
 

  1. Complete the AutoPay enrollment form. Download a copy of the form below, fill in the blanks and mail it to us. (You'll need to provide your CenturyLink account number; if you don't know it, there are a few places you can find it.)
  2. Complete the form on the back of your bill remittance slip. On the back of the first page of your CenturyLink bill, you'll find an AutoPay Authorization section. Provide the requested information and mail it in along with your payment.

Methods of payment accepted for AutoPay

With AutoPay, you can use these forms of payment:

  • Checking account
  • Savings account
  • Credit card (VISA, MasterCard or Discover)
  • Debit card
  • Money market account (in some areas)

You can enter one payment option today and update it at any time in the future.

Note:  There are no fees to use AutoPay — it's a free service.

When will it take effect?

AutoPay will take effect on the next billing cycle after you enroll. You should continue to pay your bill as before until you receive confirmation that AutoPay is active. You will know it is active when you see "You're signed up for AutoPay" in My CenturyLink or "Thank you for using our automatic payment system" on your bill.

What is your payment date with AutoPay?

Exactly when AutoPay payments occur each month depends on several factors, including where you live and which payment method you're using.

For credit or debit cards, you can expect to see that charge 18 days after the billing date.

For bank accounts, you can expect to have your CenturyLink payment electronically deducted from the designated checking, savings or money market account 14 days after your billing date.

Please note:  The "billing date" is the date the bill was issued. You can find this date at the top of the bill.

Need more help? Contact Us

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