How to find your account balance

The best way to find your current balance and other billing information is in My CenturyLink.

The home page of the My CenturyLink website and app will display your current balance and due date. You can then make a paymentview your current bill or view past bills and statements or receipts as a PDF to see all the details.

See understanding your bill for more details about the contents of your bill.

See your balance and details on your bill statement

If you want to see a detailed break-down of all charges, you'll need to look at the complete statement. You can view or download your monthly statements as PDFs. The complete bill also shows payments.

A note about past-due amounts

The due date on the current bill doesn't apply to the past due amount. If you have a past due amount and haven't already paid it, then you should, as soon as possible. Don't wait until the due date of the current bill to pay the past due amount. Why? Charges that remain unpaid can result in late fees and/or suspension of service, and late fees may be charged each month for any eligible unpaid balances not paid in full by your next bill date.


If you sent a payment but we didn't receive it by the due date, you will see the previous balance on your current bill. In this case, you only need to pay the new charges.

Call to get your balance

Use our automated phone system to find out how much you owe.


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