How to find your account balance

The best way to find your current balance and other billing information is by signing in to the My CenturyLink website or app.

The home page of the My CenturyLink website and app will display your current balance and due date. You can also then make a payment or view the bill as a PDF to see all the details.

See understanding your bill for more details about the contents of your bill.

Find your balance on your bill statement

You can find your current balance and due date at the top of the first page of your bill statement.

  • Total Current Charges (or New Charges): What you owe this month

  • Amount Due (or Total Amount Due): What you owe, including any previous balances

  • Amount Due By (or Payment Due By): The due date for this month's current charges

A note about past-due amounts

The due date on the current bill doesn't apply to the past due amount. If you have a past due amount and haven't already paid it, then you should, as soon as possible. Don't wait until the due date of the current bill to pay the past due amount. Why? Charges that remain unpaid can result in late fees and/or suspension of service, and late fees may be charged each month for any eligible unpaid balances not paid in full by your next bill date.


If you sent a payment but we didn't receive it by the due date, you will see the previous balance on your current bill. In this case, you only need to pay the new charges.

Call to get your balance

Use our automated phone system to find out how much you owe.


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