How to pay your bill in My CenturyLink

With My CenturyLink, paying your bill online has never been easier. Not only can you see your complete monthly bill in My CenturyLink, but you can pay your bill, set up AutoPay, and store your payment information to make future payments faster. 

How to find your bill information

Sign in to your My CenturyLink account using your username and password. If you forgot your username and password, here are the easy steps to get you into your account.

Under the “Billing and Payments” box on your homepage, your bill information will appear, including your current amount due and payment due date.

TIP: Some of our customers have more than one account, and each account has its own bill. Check the account number displayed in the drop-down menu in the top right to confirm you’re looking at the correct account.
Not seeing your bill when you sign in? Here are a few things to check.

How to pay your bill

My CenturyLink is customized to you, so the details displayed in your “Billing and Payments” section may look different, depending on whether or not you are enrolled in AutoPay.  

If you are enrolled in AutoPay
If you are not enrolled in AutoPay

Paying your bill

There are a number of ways you can pay your bill. Be aware that paying with your debit or credit card will require a small convenience fee. The best way to avoid the fee is to use your bank account to make your payment, or to enroll in AutoPay and pay with your debit card, credit card, or checking account with no added fees.  

After choosing your payment type, enter your payment information (debit card number, account number, etc.). You can also choose your payment amount and date of payment. This is helpful if you would like to split up your payments; however, do make sure the total amount due will be posted by payment due date. 

Paying with checking or saving account

When paying with a checking or savings account, be ready to provide your routing and account numbers. These can be found at the bottom of one of your personal checks. 

After you've entered in your information, you can click the checkbox next to "Save this payment method" in order to securely store the information so that you won't have to re-enter it again!

Your receipt

Once you complete the steps to make your payment, you'll see a message that your payment has succeeded, plus all the relevant information about your payment. You will also receive an email with all of this information, so you can  keep it for your records. 

Can't find your bill after you sign in?

Have you canceled or changed your CenturyLink service recently? These are the most common reasons your bill would not appear when you log in to your account. 

Account ending (canceling service)

If you cancel your CenturyLink service, your access to billing online will end on the date the service is disconnected. You will receive your final bill by mail.

Account number change

Your bill is tied to your account number, and some types of account activity can cause your account number to change, including: 

  • You moved to a new service address.
  • Your account was disconnected and then reconnected, either voluntarily or because of non-payment.
  • The owner (or "responsible party") on the account was changed by request. This includes legal name changes, such as when a person gets married.

If your account number has changed, you'll need to add the new account to My CenturyLink in order to view and pay your bill. 

If there have been no changes on your account, but you aren't seeing your bill when you log in, it may be due to system maintenance. If it's late at night or on a weekend, you may find that your bill is not accessible. We do apologize for the inconvenience. The systems usually come back online within a couple of hours, so just try checking back a little later.

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Are you a CenturyLink Simple Pay customer? If you subscribe to CenturyLink Simple Pay internet service, then you will find the information you're looking for in our CenturyLink Simple Pay guide.
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