As CenturyLink and Qwest merge companies, we are working hard to combine our systems. By supplying your service address zip code we will be able to get you to the right location. Thank you for your patience during the merger process.
Log in with your account username and password so that we can show you the pricing options available to you. Don't have an account yet? Select
"Enroll Now" on the My CenturyLink Login page to create one now.
A username is required.
A password is required.
We had an unexpected error, please try again.
By inputting your account information and clicking the "Show My Options" button, you provide consent to CenturyLink to access your account information, including the services you subscribe to, to respond to your inquiry and inform you of CenturyLink's products and services. You may deny us permission by proceeding no further and your denial will have no affect on your current services. Under federal law, it is your right and our duty to protect your account information.
How to pay your bill in My CenturyLink
With My CenturyLink, paying your bill online has never been easier. Not only can you see your complete monthly bill in My CenturyLink, but you can pay your bill, set up AutoPay, and store your payment information to make future payments faster.
How to find your bill information
Sign in to your My CenturyLink account using your username and password. If you forgot your username and password, here are the easy steps to get you into your account.
Under the “Billing and Payments” box on your homepage, your bill information will appear, including your current amount due and payment due date.
TIP: Some of our customers have more than one account, and each account has its own bill. Check the account number displayed in the drop-down menu in the top right to confirm you’re looking at the correct account.
My CenturyLink is customized to you, so the details displayed in your “Billing and Payments” section may look different, depending on whether or not you are enrolled in AutoPay.
If you are enrolled in AutoPay
Your bill won’t have the Make Payment option. Instead you will have the option to “Make Additional Payment." Since you are already enrolled in AutoPay, your payments are automatically taken out of your account and your full billing amount should already be paid. If you want to make an additional payment, the extra payment may be applied to your next month’s bill.
If you are not enrolled in AutoPay
Your bill will appear like the example below. Simply click on “Make Payment” and you will be taken to the Pay Bill page.
Paying your bill
There are a number of ways you can pay your bill. Be aware that paying with your debit or credit card will require a small convenience fee. The best way to avoid the fee is to use your bank account to make your payment, or to enroll in AutoPay and pay with your debit card, credit card, or checking account with no added fees.
After choosing your payment type, enter your payment information (debit card number, account number, etc.). You can also choose your payment amount and date of payment. This is helpful if you would like to split up your payments; however, do make sure the total amount due will be posted by payment due date.
Paying with checking or saving account
When paying with a checking or savings account, be ready to provide your routing and account numbers. These can be found at the bottom of one of your personal checks.
After you've entered in your information, you can click the checkbox next to "Save this payment method" in order to securely store the information so that you won't have to re-enter it again!
Once you complete the steps to make your payment, you'll see a message that your payment has succeeded, plus all the relevant information about your payment. You will also receive an email with all of this information, so you can keep it for your records.
Can't find your bill after you sign in?
Have you canceled or changed your CenturyLink service recently? These are the most common reasons your bill would not appear when you log in to your account.
Account ending (canceling service)
If you cancel your CenturyLink service, your access to billing online will end on the date the service is disconnected. You will receive your final bill by mail.
Account number change
Your bill is tied to your account number, and some types of account activity can cause your account number to change, including:
You moved to a new service address.
Your account was disconnected and then reconnected, either voluntarily or because of non-payment.
The owner (or "responsible party") on the account was changed by request. This includes legal name changes, such as when a person gets married.
If there have been no changes on your account, but you aren't seeing your bill when you log in, it may be due to system maintenance. If it's late at night or on a weekend, you may find that your bill is not accessible. We do apologize for the inconvenience. The systems usually come back online within a couple of hours, so just try checking back a little later.