How to pay your bill in My CenturyLink

With My CenturyLink, managing your online account has never been easier. You can quickly view your current or past monthly bills, pay your bill, and manage AutoPay or other payment preferences.

Note: If your My Home page looks like this screenshot and your account number begins with "PPB," you are a CenturyLink PrePaid customer. You don't need to worry about paying your monthly bill — it's done for you! Click the button below if you need to manage your automatic payment preferences.

My CenturyLink Home

How to pay your bill

Sign in to your My CenturyLink account using your username and password. If you forgot your username or password, we can help you get into your account.

Once you're signed in, go to the My Bill page. My CenturyLink is customized to you, so what you see will depend on the type of account you have. If you are not a prepaid customer, you will see My Billing Statements and Billing & Payments sections.

My Bill - enrolled in AutoPay

Not seeing your bill when you sign in? Here are a few things to check.

If you are enrolled in AutoPay, your My Bill page will show a dropdown of billing statements by date. You don't need to make your regular payments — that's what AutoPay does for you! However, you can choose to make an additional payment, if needed, to be applied to your next month’s bill.

Billing and Payments - enrolled in AutoPay

If you are not enrolled in AutoPay, your My Bill page will show the current amount due and payment due date in the Billing and Payments area. Click on “Make a Payment” and you will be taken to the Pay Bill page.

Billing and Payments - Make a Payment

There are a number of ways you can pay your bill. After choosing your payment type, enter your payment information, the amount you want to pay, and date of payment. If you would like to split up your payments, you can do so; however, you will need to pay the total amount due by the payment due date to avoid late fees.

Important note: When you make a one-time payment, using a debit or credit card will add a small convenience fee to your charge. To avoid the fee, you can use a bank account to make your payment instead. Or, enroll in AutoPay to pay by credit/debit card with no added fee.

Paying with checking or saving account

When paying with a checking or savings account, be ready to provide your routing and account numbers. These can be found at the bottom of one of your personal checks.

Check routing and account number

After you've entered in your information, you can click the checkbox next to "Save this payment method" in order to securely store the information so that you won't have to re-enter it again!

Your receipt

Once your payment is complete, you'll see a success message including all the relevant information. You will also receive an email with your payment receipt so that you can save it for your records.

Can't find your bill after you sign in?

Have you canceled or changed your CenturyLink service recently? These are the most common reasons your bill would not appear when you log in to your account.

Account ending (canceling service)

If you cancel your CenturyLink service, your access to billing online will end on the date the service is disconnected. You will receive your final bill by mail.

Account number change

Your bill is tied to your account number, and some types of account activity can cause your account number to change, including:

  • You moved to a new service address.

  • Your account was disconnected and then reconnected, either voluntarily or because of non-payment.

  • The owner (or "responsible party") on the account was changed by request. This includes legal name changes, such as when a person gets married.

If your account number has changed, you'll need to add the new account to My CenturyLink in order to view and pay your bill.

Tip: If you have more than one CenturyLink service account, each one will have a separate bill. You can select a different account by clicking on the arrow next to the current account to open a drop-down.

Select account drop-down

If there have been no changes on your account, but you aren't seeing your bill when you log in, it may be due to system maintenance. If it's late at night or on a weekend, you may find that your bill is not accessible. We do apologize for the inconvenience. The systems usually come back online within a couple of hours, so just try checking back a little later.

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