Diagnose a phone or internet problem

We do all we can to make CenturyLink services perform perfectly all the time, but sometimes problems are unavoidable.

You can use the Service Troubleshooter tool to:

  • Troubleshoot problems with your phone and/or internet service
  • Determine if a problem is just in your home or is area wide
  • Check if there's an outage in your neighborhood, and get notified when it's resolved
  • Create, manage or cancel repair requests 
  • Update the callback phone number on a ticket

Test Your Service

If you're not able to solve your problem, you'll have a chance to create a repair request or work with a support specialist. Get started using the Service Troubleshooter now:

Please enter your Account or Billing Phone Number and Billing Zip Code to test your services.
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