Check for outages
Enter your address and select from the drop-down below to check for area outages. Please be patient as it can take several seconds to search.
The CenturyLink app is an easy way to check for outages. Every time you sign in, the app checks for outages in your area. If one is found, you can sign up for notifications to stay up to date.
When your phone or internet service stops working, it's usually for one of these reasons:
Troubleshooter checks for outages and helps find other service issues. This convenient automated tool tests your line and equipment to diagnose the problem and fix it remotely. If needed, you can make a repair appointment from there, or chat with us for more help.
Troubleshooter will tell you if there's a reported outage in your area. You'll be given up-to-date info about when we expect to have it fixed. You can also sign up for notifications to get updates when it's resolved. Rest assured our technicians are working hard to get all services back up and running.
This is an outage, or a problem with the line, that affects your individual service. Troubleshooter will check your line and automatically create a repair order for any issues found. There's no need to call.
If Troubleshooter doesn't find any outages or issues with your line, you can still get help. Select Phone Problems or Internet Problems and select the type of issue you're having. Then answer the questions and follow the prompts to find and fix the problem. If more expert help is needed, you can easily chat with a support agent or request a repair appointment from there.
You might be suprised by how often a service issue is solved by one of these two simple fixes:
Or, follow one of these other troubleshooting articles if you want to try fixing the issue yourself:
Was this page helpful?