Self-install your modem using QuickConnect 

Before following the steps below, please read our full self-install instructions, including modem placement and whether filters are needed. Make sure your computer is connected to the modem with an Ethernet cable, and that the modem is plugged in and connected to the wall jack.

After plugging it in, wait 15 minutes for the modem to install updated software. Then, open any browser on your computer and go to http://connect.centurylink.com. 

Note: You can also set up your modem using the My CenturyLink mobile app, in the Install my New Modem section. This is the easiest option for many people because you can use mobile data.

All modems welcome here!

The QuickConnect steps below will look and work the same, no matter which model of modem you have. 

1. When you go to http://connect.centurylink.com, you will see a welcome screen like this. You can choose the English or Espanol version at the top. Then click "Next" to start the setup process.

2. In most cases, your identity will be verified automatically. If the system can't do this, you will be asked for additional information.

Open further instructions if asked for your account number

3. Read the High-Speed Internet Subscriber Agreement, then click "I accept." You can also download a PDF of this agreement to save a copy for your records before clicking "Next."

4. Wait as the modem is configured to connect to the CenturyLink network. Do not close your browser window while this is in progress.

Open further instructions if asked to select your modem

5. You will be given the option to turn on the modem's wireless router, so that you can connect multiple devices to your own WiFi network. Most customers will want to do this. Select "Yes, activate wireless" (or "No" if you don't want WiFi turned on; you can change this later in your modem settings if you choose.) Click "Next."

6. You will be shown the default wireless settings for your modem/router. They will look similar to the sample shown below. You can choose to keep the default network name (SSID) and password (security key), or to customize them. For security, we recommend changing these to something that will be easy for you to remember, but impossible for others to guess. 

7. You can decide if you'd like detailed instructions on connecting your devices to your modem through WiFi. Click "Yes" or "No," then click "Next." If you chose yes, then on the next screen select which kind of device(s) you want to connect. When you are finished with this step, click "Next."

8. Next, you can choose which kinds of notifications you wish to receive from CenturyLink by email and/or by text message. You can opt in or opt out of alerts regarding order status, billing, repair and promotions.

You can then enter the email address and/or mobile phone number you'd like these communications to be sent to. For your convenience, these can be different from the contact information associated with your account.

9. On this next screen, we strongly recommend you save a record of your key account information. Once you're finished, click "Next."

10. The basic installation is now complete, and you can surf the web. You can exit the installation process now, or continue on to some additional services. This will not impact your internet service. Choose "Yes" or "No," then click "Continue."

At this point, you can also check your modem's status lights to confirm that the installation is complete.

11. If you want, you can create a free centurylink.net account, which will give you access to a personal email account and a customized homepage.

12. If you chose to create a centurylink.net account in the previous step, you can now customize your homepage with news, weather, TV, email and other options.

13. You will now be asked if you want to download the free antivirus software that comes with your CenturyLink High-Speed Internet service. If you don't already have a good antivirus and anti-malware program running on your computer, this is an important step. Click "Yes" to download, then follow the separate steps in the installer to install the software. 

Note: You may see "Norton" on your QuickConnect screen, but CenturyLink recently partnered with McAfee to provide you with free internet security protection. Learn more about McAfee and download it here. You do not have to download antivirus software to complete the setup process; you can opt out, or do it anytime after you've activated your service.

14. The next screen gives some instructions on how to get CenturyLink-provided software in the future using the installer. You may want to note these instructions or bookmark this help article for future reference. 

15. Finally, you will be invited to go to My CenturyLink online create a username and password for your My CenturyLink account. This login will allow you to manage your account online in the future through either the app or website. Choose "Yes" or "No," then click "Continue."

If you select "Yes," you will be shown the registration URL and reminded of your account number and billing zip code. You will need both of these to create your account. You can now click "Done" to complete the QuickConnect installation process.


Check your modem's status lights to confirm installation

While completing the installation process, the lights on the front and/or back of your modem will tell you its connection status. Click on the correct section below for your model of modem to view a guide to the status lights.

Greenwave C4000 modem
All other CenturyLink modems
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