As modems get older, internet providers have to phase them out of use. A retired device may connect to the internet, but may not deliver optimized internet service and will be more likely to cause connection issues. We provide information on all our modems to help you continue to use and troubleshoot your device. However, a retired modem should be replaced as soon as you are able.
If you are ready to upgrade your modem, contact customer service to order a new modem. Your representative can help you select the best one for your plan.
Internet-only customers, you may be able to order a new modem online.
Here's how to check: Sign in to My CenturyLink and find "My Internet" under the Home tab or the Services tab. Then look for an "Upgrade Modem" link to go to online ordering. If you don't see the link, you can't order online at this time, but you may still be eligible for an upgrade. Call or chat and an agent will help walk you through the process.
You can still get support from CenturyLink if you own one of these modems, but we no longer send them to customers, and they'll be retired in the near future. Time for an upgrade!
List updated 10/2022
These older CenturyLink modem models are retired, which means you can't get technical support from CenturyLink if you have an issue.
List updated 10/2022
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