Retired CenturyLink modems
As modems get older, internet providers have to phase them out of use. A retired device may connect to the internet, but may not deliver optimized internet service and will be more likely to cause connection issues. We provide information on all our modems to help you continue to use and troubleshoot your device. However, a retired modem should be replaced as soon as you are able.
If you are ready to upgrade your modem, contact us with one of the following links:
- If you got your current modem from CenturyLink, chat with tech support to order a replacement modem.
- If you got your modem from another source, contact customer service to order a new modem.
Soon-to-be-retired modems
For now, you can still get support from CenturyLink if you own one of these modems, but they are being phased out, which means they'll be retired in the near future.
- Actiontec PK5000
- Actiontec Q1000
- Actiontec Q2000
- Cisco DDR-2200
- D-Link AC1200
- Zyxel FR1000Z
- Zyxel NBG-419N
- Zyxel P870HN
- Zyxel Q100
- Zyxel Q1000Z
- Zyxel PK5000Z
- Westell 7500
List updated 01/2021
Retired modems (no longer supported)
These older CenturyLink modem models are retired, which means you cannot get technical support from CenturyLink if you have an issue.
- 2Wire (all models)
- Accton DSL 1000
- Actiontec 1520/1524
- Actiontec GT701 series
- Actiontec M1000
- Alcatel 330
- Arescom 800
- Comtrend CT-5361T
- Cisco 678 (DMT only)
- Efficient Speedstream (all models)
- Intel 2200/3200
- Lucent DSL Pipe
- Motorola 3347
- Netopia (all models)
- Starbridge Lynx
- Speedtouch/Thompson (all models)
- Westell (all models except 7500)
- Visionnet (all models)
- ZyXEL 600 series
List updated 01/2021
Don't see your modem listed?
- If you have a CenturyLink modem, view our list of newer modems or check the full list of CenturyLink-certified modems to see more support materials.
- If you use a modem from a source other than CenturyLink, you can learn more about third-party modems.
