As modems get older, internet providers have to phase them out of use. A retired device may connect to the internet, but may not deliver optimized internet service and will be more likely to cause connection issues. We provide information on all our modems to help you continue to use and troubleshoot your device. However, a retired modem should be replaced as soon as you are able.
If you are ready to upgrade your modem, contact customer service to order a new modem. Your representative can help you select the best one for your plan.