Retired CenturyLink modems

As modems get older, internet providers have to phase them out of use. A retired device may connect to the internet, but may not deliver optimized internet service and will be more likely to cause connection issues. We provide information on all our modems to help you continue to use and troubleshoot your device. However, a retired modem should be replaced as soon as you are able.

If you are ready to upgrade your modem, contact customer service to order a new modem. Your representative can help you select the best one for your plan.

Internet-only customers, you may be able to order a new modem online.

Here's how to check: Sign in to My CenturyLink and find "My Internet" under the Home tab or the Services tab. Then look for an "Upgrade Modem" link to go to online ordering. If you don't see the link, you can't order online at this time, but you may still be eligible for an upgrade. Call or chat and an agent will help walk you through the process.

Supported modems to be retired soon

You can still get support from CenturyLink if you own one of these modems, but we no longer send them to customers, and they'll be retired in the near future. Time for an upgrade!

Actiontec C1000A
Actiontec C1900A
Actiontec C2000A
Actiontec C2300A
Actiontec C3000A
Actiontec PK5000
Actiontec PK5001A
Actiontec Q1000
Adtran C424G
Calix C844G
Cisco DDR-2200

Technicolor C1100T
Technicolor C2000T
Technicolor C2100T
Westell 7500
Zyxel C1000Z
Zyxel C1100Z
Zyxel C2100Z
Zyxel FR1000Z
Zyxel Q1000Z
Zyxel PK5000Z
Zyxel PK5001Z

List updated 10/2022

Retired modems

These older CenturyLink modem models are retired, which means you can't get technical support from CenturyLink if you have an issue.

Actiontec M1000
Actiontec Q2000
D-Link AC1200

Westell (all models except 7500)
Zyxel NBG-419N
Zyxel P870HN
Zyxel Q100

List updated 10/2022

Don't see your modem listed?

If you have a CenturyLink modem, view our list of newer modems or check the full list of CenturyLink-certified modems to see more support materials.
If you use a modem from a source other than CenturyLink, you can learn more about third-party modems.