View wireless diagnostics in your modem utilities

The Wireless Diagnostics tool gives you insights into your WiFi network, including WiFi channels available, specific devices, and access points.

1. Connect a device, such as a computer or tablet, to the internet through WiFi or using an Ethernet cable connected to your modem.

2. Open a web browser and type http://192.168.0.1 into the web address field.

Enter the URL for the modem user interface

3. Log in to the modem's settings interface (Modem GUI) using your Admin Username and Admin Password. Note that these are different from your wireless network name (SSID) and WiFi password (security key).

Find the Admin Username & Password on the modem sticker

Admin Password and WiFi Password: What's the difference?

Log into the modem interface with the Administrator Username and Password

4. Select the Utilities icon in the main menu.

5. Select "Wireless Diagnostics" in the left sidebar.

6. Select a Wireless Tool from the dropdown menu. The list of diagnostic tools varies from model to model, so your particular router may not offer all of the options listed below.

Click on the diagnostic names below to view samples.

Client table

The client table shows you a list of devices connected to your WiFi network.

AP scan - 2.4 GHz

AP scan - 5 GHz

AP Scans show you the access points (AP) near you, specific to either the 2.4 GHz or 5 GHz wireless frequency.

Client diagnostics

Client Diagnostics gives you data specific to each device connected to your WiFi network. This is helpful when one device is having WiFi problems.

Channel analysis - 2.4 GHz

Channel analysis - 5 GHz

Channel Analysis gives you data about available WiFi channels, including non-WiFi noise, noise from other access points, total channel noise, and channel rank. This can help you choose and set the optimal channel.