Access the Utilities menu on newer CenturyLink modems

The Utilities menu in your modem's user interface provides access to several tools for rebooting, restoring defaults, upgrading firmware, and running tests and diagnostics.

NOTE:  Depending on your model, your modem's user interface may appear slightly different from the images below.

5.  Select a utilities option from the menu. 

modem utilities main menu

Click on the diagnostic names below to view samples.

Close
modem utilities - reboot

The reboot utility powers down your modem and restarts it. Rebooting your modem can often fix internet connection problems, improve slow connections and resolve many wireless issues.

Restore defaults clears all settings and restores the factory defaults. You can selectively restore settings, including PPP username, administrator credentials, wireless settings and firewall settings, or restore the modem (all settings) to its factory default state. 

Upgrade firmware checks the permanent software programmed into your modem and installs an update if you don't have the most up-to-date version. Firmware updates are important to add features or improve the performance of the modem.

Close
Modem utilities - ping test

The ping test tests your internet connection to a specific destination (host).

Traceroute records the route taken by a packet of data from your computer to a specified destination through the internet.

Configuration save allows you to back up your modem's settings and then restore them later. You may want to do this before doing a modem reset to return to factory defaults, for instance.

Wireless diagnostics provides information and troubleshooting tools related to your WiFi connection and network (not a feature on all models).

Close
Modem utilities - HPNA test

The HPNA test is a group of tools used to test the HPNA connection status (not a feature on all models).

The diagnostic test series checks your WAN Ethernet connection, DSL PHY, encapsulation, PPP, and DNS.

The web activity log provides details about what the devices on your network (LAN) are viewing. 

The system log shows the date and time of all system actions. 

The firewall log allows you to see if the firewall has taken any action to protect your connection. This feature comes in handy if an application is not working on your network and you want to know if the firewall is blocking the application (not a feature on all models).

Close
Modem utilities - Time zone

The time zone utility allows you to view or change the current time zone for your modem. This is useful if you have a wireless schedule set up in the wireless settings.

Was this page helpful?