Access the Utilities menu on newer CenturyLink modems

The Utilities menu in your modem's user interface provides access to several tools for rebooting, restoring defaults, upgrading firmware, and running tests and diagnostics.
Modem Utilities Step 1-3

1.  Connect a device, such as a computer or tablet, to the internet through WiFi or using an Ethernet cable connected to your modem.

2.  Open a web browser and type into the web address field.

3.  Log in to the modem's online user interface (Modem GUI) using your Administrator Username and Administrator Password. Unless you have changed the default settings, you can find this information on the modem's sticker. Note that these are different from your wireless SSID and security key.

4.  Select "Utilities."

5.  Select a utilities option from the menu. Click below to see details about each option.

  • Restarts your modem using the modem interface instead of disconnecting your modem from the power and plugging it back in. Rebooting your modem can fix Internet connection problems, improve slow moving connections and resolve wireless issues.
  • Clears custom settings and brings back the factory defaults. You can selectively restore settings, or restore all settings. Choose from PPP User Name, Administrator Credentials, Wireless Settings, Firewall Settings, or Restore modem to the Factory Default State.
  • Upgrades the permanent software programmed into your modem. Updates are important to add features or improve the performance of the modem.
  • Tests the reachability of a specified destination
  • Records the route through the Internet between your computer and a specified destination
  • Allows you to back up your modem's custom settings and restore them later. You can do this before using the modem's reset button to return to factory defaults, for instance.
  • Provides wireless information and troubleshooting tools (not a feature on all models)
  • A group of tools used to test the HPNA connection status (not a feature on all models)
  • Tests WAN Ethernet, DSL PHY, Encapsulation, PPP, and DNS
  • Provides details about what the devices on your LAN are viewing
  • Provides the date, time, system and action logs
  • Allows you to see if the firewall has taken any action to protect your connection. This feature comes in handy if an application is not working on your network and you want to know if the firewall is blocking the application (not a feature on all models)
  • Allows you to view or change the current time zone for your modem
NOTE:  Depending on your model, your modem's user interface may appear slightly different from the images below.
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