To access the most up-to-date firmware version:
For more advanced users, you can check the table below and download the current firmware for your modem, then install it through the user interface.*
|Modem||Firmware Version (click to download)
||Vectoring only works for single lines. Not bonded. CAH006-31.30L.95
||CZC002 Firmware Package (2-step upgrade)
* Table updated 05/12/2020
In rare situations, some customers have bridged their modems. If you can't access your modem by entering http://192.168.0.1 into your browser:
1. Press the reset button on the back of your modem using a paper clip (or other small object) until the power light turns red.
2. Wait for the internet light on the front of the modem to turn green (5-7 minutes). Now open up a browser and finish setup following the default configuration.
3. Check your modem's Utilities menu for the latest firmware version. You will be able to upgrade from there if needed.
4. If you want to bridge your modem after the firmware upgrade: