Network upgrades - Vectoring
Check modem firmware

To access the most up-to-date firmware version:

Log in to your modem's user interface at http://192.168.0.1
Select Utilities on the main screen, then select Upgrade Firmware in the left sidebar
The tool will show you if a newer version is available, and allow you to download and install from there if needed

How to update firmware through the modem's user portal

For more advanced users, you can check the table below and download the current firmware for your modem, then install it through the user interface.^*

Locate the make and model of your modem

Modem	Firmware Version (click to download)
Actiontec Q1000	QAQ004-31.20L.7
Actiontec C1000A	CAC004-31.30L.95
Actiontec C1900A	CAB005-31.30L.96
Actiontec C2000A	CAH006-31.30L.95
Actiontec C2000A-D	Vectoring only works for single lines. Not bonded. CAH006-31.30L.95
Actiontec C3000A	CAD002-31.165L.4
Greenwave C4000XG	CGX002-00.01.86.02
Technicolor C1100T	CTW004-5.02.183.0412
Technicolor C2000T	CTH005-4.12.1.44
Technicolor C2100T	CTQ003-4.12.1.78
Zyxel C1000Z	This model requires a 2-step upgrade package. Please log in to your modem's user interface and update firware through the Utilities menu.
Zyxel C2100Z	CZQ002-4.16.011.30
Zyxel Q1000Z	QZZ001-4.4.015.4
Zyxel C1100Z	CZW007-4.16.012.15
Zyxel C3000Z	CZD005-4.16.011.0

^* Table updated 11/17/2020

What if my modem is bridged?

In rare situations, some customers have bridged their modems. If you can't access your modem by entering http://192.168.0.1 into your browser:

1. Press the reset button on the back of your modem using a paper clip (or other small object) until the power light turns red.

2. Wait for the internet light on the front of the modem to turn green (5-7 minutes). Now open up a browser and finish setup following the default configuration.

3. Check your modem's Utilities menu for the latest firmware version. You will be able to upgrade from there if needed.

4. If you want to bridge your modem after the firmware upgrade: