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Network upgrades - Vectoring
Check modem firmware

To access the most up-to-date firmware version:

  1. Log in to your modem's user interface at http://192.168.0.1 
  2. Select Utilities on the main screen, then select Upgrade Firmware in the left sidebar
  3. The tool will show you if a newer version is available, and allow you to download and install from there if needed
How to update firmware through the modem's user portal

For more advanced users, you can download the current firmware for your modem from the table below, then install it through the user interface.*

Find the make and model of your modem
Close
tower modem sticker - make and model

You can find the name of the manufacturer and model number printed on the sticker attached to the side, back or bottom of the modem.

Tip: If the firmware link doesn't work, try another browser (Chrome is known to have issues with this kind of link). Or, right-click the link, select "copy link address", then paste the link into a new browser tab.

Modem Firmware Link
Axon C4000BG CGB001-01.03.72.02
Axon C4000LG CGL007-01.03.81.00
Axon C4000XG CGX008-01.03.78.04

Actiontec C1000A

CAC004-31.30L.95
Actiontec C1900A
 CAB005-31.30L.96
Actiontec C2000A CAH006-31.30L.95
Actiontec C2300A CAS001-31.165L.11
Actiontec C3000A CAD002-31.165L.4
Actiontec PK5000 QAP002-3.60.3.0.9.9
Actiontec PK5001A CAP002-10.0.29
Actiontec Q1000
 QAQ004-31.20L.7
Adtran C424G CAO001-4.16.011.2
Calix C844G CCO005-11.1.700.49
Greenwave C4000 series modems See Axon above
Technicolor C1100T
 CTW004-5.02.183.0412
Technicolor C2000T
 CTH005-4.12.1.44
Technicolor C2100T
 CTQ003-4.12.1.78
Zyxel C1000Z
 2-step upgrade package required. Please update firmware through your modem's online settings portal.
Zyxel C1100Z
 CZW007-4.16.012.15
Zyxel C2100Z
 CZQ002-4.16.011.30
Zyxel C3000Z CZD005-4.16.011.0
Zyxel C3510XZ CZX001-5.02.001.20
Zyxel C4000BZ CZB001-01.03.95.00
Zyxel C4000LZ CZL002-01.03.81.00
Zyxel FR1000Z CZF003-4.12.018.0
Zyxel PK5000Z QZP004-3.4.023.0
Zyxel PK50001Z CZP006-4.3.009.43
Zyxel Q1000Z
 QZZ001-4.4.015.4

* Table updated 2/24/2022

What if my modem is bridged?

In rare situations, some customers have bridged their modems. If you can't access your modem by entering http://192.168.0.1 into your browser: 

1. Press the reset button on the back of your modem using a paper clip (or other small object) until the power light turns red. 

2. Wait for the internet light on the front of the modem to turn green (5-7 minutes). Now open up a browser and finish setup following the default configuration. 

 

3. Check your modem's Utilities menu for the latest firmware version. You will be able to upgrade from there if needed. 

 

4. If you want to bridge your modem after the firmware upgrade:

  • Go to the modems and routers homepage.
  • Select the make/model of your modem to go to the page specific to that modem.
  • Find the "Advanced Options" section, then click the link to WAN Settings.

What if I don't see my modem listed?

If you are a CenturyLink internet customer and your modem isn't listed above, contact us to ask about an upgrade to a newer model.

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