Network upgrades - Vectoring
Check modem firmware

To access the most up-to-date firmware version:

Log in to your modem's user interface at http://192.168.0.1
Select Utilities on the main screen, then select Upgrade Firmware in the left sidebar
The tool will show you if a newer version is available, and allow you to download and install from there if needed

How to update firmware through the modem's user portal

For more advanced users, you can download the current firmware for your modem from the table below, then install it through the user interface.*

Find the make and model of your modem

Tip: If the firmware link doesn't work, try another browser (Chrome is known to have issues with this kind of link). Or, right-click the link, select "copy link address", then paste the link into a new browser tab.

Modem	Firmware Link
Axon C4000BG	CGB001-01.03.72.02
Axon C4000LG	CGL007-01.03.81.00
Axon C4000XG	CGX008-01.03.78.04
Actiontec C1000A	CAC004-31.30L.95
Actiontec C1900A	CAB005-31.30L.96
Actiontec C2000A	CAH006-31.30L.95
Actiontec C2300A	CAS001-31.165L.11
Actiontec C3000A	CAD002-31.165L.4
Actiontec PK5000	QAP002-3.60.3.0.9.9
Actiontec PK5001A	CAP002-10.0.29
Actiontec Q1000	QAQ004-31.20L.7
Adtran C424G	CAO001-4.16.011.2
Calix C844G	CCO005-11.1.700.49
Greenwave C4000 series modems	See Axon above
Technicolor C1100T	CTW004-5.02.183.0412
Technicolor C2000T	CTH005-4.12.1.44
Technicolor C2100T	CTQ003-4.12.1.78
Zyxel C1000Z	2-step upgrade package required. Please update firmware through your modem's online settings portal.
Zyxel C1100Z	CZW007-4.16.012.15
Zyxel C2100Z	CZQ002-4.16.011.30
Zyxel C3000Z	CZD005-4.16.011.0
Zyxel C3510XZ	CZX001-5.02.001.20
Zyxel C4000BZ	CZB001-01.03.95.00
Zyxel C4000LZ	CZL002-01.03.81.00
Zyxel FR1000Z	CZF003-4.12.018.0
Zyxel PK5000Z	QZP004-3.4.023.0
Zyxel PK50001Z	CZP006-4.3.009.43
Zyxel Q1000Z	QZZ001-4.4.015.4

* Table updated 2/24/2022

What if my modem is bridged?

In rare situations, some customers have bridged their modems. If you can't access your modem by entering http://192.168.0.1 into your browser:

1. Press the reset button on the back of your modem using a paper clip (or other small object) until the power light turns red.

2. Wait for the internet light on the front of the modem to turn green (5-7 minutes). Now open up a browser and finish setup following the default configuration.

3. Check your modem's Utilities menu for the latest firmware version. You will be able to upgrade from there if needed.

4. If you want to bridge your modem after the firmware upgrade: