If a promotional discount has expired sooner than you expected, it's possible that something about your account has also changed. Removing, adding or even modifying a service can impact existing discounts on your account.
If you think the promotion you were promised has expired too soon or you disagree with a charge on your bill, we want to hear from you. We're happy to discuss your request to adjust, credit or remove charges from your bill, or to simply explain a charge you don't understand.
When you contact us, the more information you can provide the better. For instance:
- When did you start receiving the promotion?
- When do you think the promotion should end?
- How much was the discount?
- What product(s) were included in the promotion?
- Was the promo a single or multiple month offer?
If you don't know the answers to these questions, it's ok. Contact us anyway, and we'll figure it out. Chat with us online or call 1-800-201-4099. We're here to help!