What is CenturyLink Prepaid?

CenturyLink Prepaid internet is a convenient plan that gives you the simplicity of month-to-month pricing, no long-term contract, and no credit check or deposit required. 

Note: CenturyLink Prepaid is the same service that was previously known as CenturyLink SimplePay. Prepaid customers, you can now log into your account using My CenturyLink, as described below.

Prepaid customers are billed automatically each month on a credit or debit card of choice, and service is auto-renewed until you choose to cancel. Learn more about top topics for prepaid service:

Enroll in My CenturyLink for online account management

You can manage your Prepaid account online after you complete enrollment in My CenturyLink. 

After you confirm an order for new service from CenturyLink, you should receive an email from CenturyLink Notifications with a personalized link to create a My CenturyLink account. When you click this link, you'll be directed to the My CenturyLink registration page, which will be auto-filled with your email address. You will then enter your service address zip code. When your account is verified, you'll be able to create your account password, acknowledge the terms and conditions, and you're done! 

If you don't receive the enrollment email, don't worry, you can still sign up. Learn how to enroll in My CenturyLink. 

How does installation work?

If you order a technician install: A CenturyLink technician will bring the modem to your home and connect it to start your internet service. Someone over the age of 18 years old needs to be home for the technician. 

If you are self-installing your service: Your CenturyLink modem will be delivered on or before your activation date. See instructions provided in the modem box to connect your internet. You can plug in the modem after 5 PM on the service start date. 

How do I know the payment date and amount?

Your first payment is made when you place your order, which may include one-time charges for a modem or installation, etc.  Your next monthly payment will be automatically deducted from your credit/debit card on file one month after your internet service is activated, and then on the same payment date each month. 

Refer to your confirmation email for your monthly service amount or sign in to My CenturyLink to view the information at any time.

How to manage your Prepaid account online

How do you know if you are on a Prepaid plan? Look at your account number in the top right corner of your My CenturyLink page. If it starts with the letters "PPB," then you know it's Prepaid.

View your bills
Change your payment preferences
Change your account notification settings
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