Use Call Rejection to block unwanted calls

Control your phone by blocking unwanted or annoying calls.

Call Rejection* lets you store from 12 to 15 different numbers** on a "rejection list." When an unwanted caller tries to ring your house, they hear a recorded message saying not accepting calls.

Understanding Call Rejection

Call Rejection blocks incoming calls. To block calls, you create a "rejection list" and add the phone numbers you want to that list. Numbers on your call rejection list are not able to call your home.

When an unwanted caller tries to reach you, he/she hears a pre-recorded message saying you're not accepting calls.

You can include more than 10 numbers on your unwanted callers list. 

This feature works with most local and some long-distance numbers.

Turning Call Rejection ON/OFF

Call Rejection must be turned ON to work. When you first order Call Rejection, it is turned OFF. You can turn it ON/OFF or change the numbers on your rejection list any time you want.

Turn it ON

To activate this calling feature:

  1. Listen for a dial tone, and press *60.
  2. Follow the recorded instructions to create a rejection list.

Tip: Some areas must dial *78 to turn on Call Rejection directly from your home phone. These customers can also turn on Call Rejection remotely from any phone by dialing toll-free 1-888-(your area code)-8052 and following the prompts.

Turn it OFF

To temporarily deactivate this calling feature:

  1. Listen for a dial tone, and press *80.
  2. Follow the recorded instructions.

Tip: If you want to reject a call, but don't know the caller's number, you can still reject the call. When the person calls, do the following:

  1. Hang up, pick up the receiver and dial *60 (or *78).
  2. Follow the recorded instructions to add the caller to your unwanted caller list.

To add or change the calling features on your account, chat with us. We're here to help!

* In some markets, this feature is called Selective Call Rejection
** Varies based on location

Need more help? Contact Us

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