Use No Solicitation to block sales calls

No Solicitation is the easiest way to stop unwanted calls and let telemarketers know you're "not interested" without ever having to talk to them. Your incoming calls are screened from 8 am to 9 pm every day.

An automatic message asks solicitors to hang up and tells regular callers to press 1 to complete the call. You can also set up a privileged list of your favorite callers so they'll automatically bypass the solicitor screening. 

Getting started with No Solicitation

You can order No Solicitation from CenturyLink by calling or chatting with one of our experts.  When you first order No Solicitation,* it's turned OFF. To start screening calls, turn it ON:

  1. When you're home, dial  78 from the line it's installed on.
  2. Choose No Solicitation from the Main Menu.
  3. Follow the recorded instructions to turn it ON.

Incoming calls are then screened from 8 am until 9 pm every day. Before the phone rings, callers hear this message:

You have reached a number that does not accept solicitations. If you are a solicitor, please add this number to your do-not-call list and hang up now. Otherwise, press 1, or stay on the line.

During other hours, calls ring through to your home as usual.

Did you know? The first time you call the CenturyLink Update Center you're asked for a security code. You can enter the temporary security code 1-2-3-4. Then, follow the recorded instructions to set up your personal code.

If you've already set up another CenturyLink service through the Update Center, like call following, you can use the same security code for No Solicitation. You do not need to set up a new code. Simply enter your existing code instead of 1-2-3-4.

Managing No Solicitation

Now that you've turned on No Solicitation, you'll be able to call the Update Center from your home, or any touch-tone, phone.

  • If you're home, call the CenturyLink Update Center by dialing 78 from the phone line that No Solicitation's installed on.
  • If you're away, call the Update Center at 888-(your area code)-8052** from any touch-tone phone.

Turning No Solicitation ON/OFF

To temporarily turn this calling feature OFF, call the Update Center, choose No Solicitation from the Main Menu and follow the recorded instructions. Keep in mind that while No Solicitation is OFF, it will not screen any incoming calls until you turn it ON.

To turn No Solicitation back ON, call the Update Center again, choose No Solicitation from the Main Menu and follow the recorded instructions.

Tip: Friends and relatives can skip the screening message by pressing 1 as soon as they hear it begin. (If they do this 5 times within 7 days, they'll automatically be added to your privileged caller list and won't hear the screening message again.)

Setting up a privileged caller list

Setting up a privileged caller list is the best way to let your favorite callers connect as usual.***

There are three different ways you can set up a list:

Method Example What happens
By area code 303-000-0000 Incoming calls from the area code you've selected won't hear the No Solicitation message.
By area code and prefix 303-555-0000 Incoming calls with the area code and prefix you've selected won't hear the No Solicitation message.
By 10-digit number 303-555-0102 Incoming calls from the specific number(s) you've selected won't hear the No Solicitation message. (You can have up to 25 numbers on your list.)

To set up your privileged caller list, call the Update Center, select No Solicitation and follow the recorded instructions to set up or change entries on your list.

To see if No Solicitation is available where you live or to learn about other calling features, chat with us. We're here to help!

* This calling feature is not available in all areas. 

** In Minnesota area codes 763 and 952, call 888-612-8052 to reach the Update Center. In Iowa area code 641, call 888-515-8052. In Arizona area code 928, call 888-520-8052. In Oregon area code 971, call 888-503-8052. In Oregon area code 458, call 888-541-8052.

*** Due to technical limitations, callers from businesses may not be able to bypass the No Solicitation message, even after you add them to your list.

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