Fix "can't connect to Wi-Fi" issues

Learn how the key/passphrase, connecting to the wrong network, power settings, distance, and modem health can interfer with your Wi-Fi experience.

NOTE: Wi-Fi connections are exposed to more factors than wired connections. Sometimes, these additional factors can make Wi-Fi slow or un-stable. Keep in mind that wired connections are faster, more secure, more dependable and should be used whenever possible.

    Can't connect after entering key

    The Key is not accepted

    It's the wrong network

    Wireless stops after hibernating

    Modem Health

    Device Health


    Other Electronics

    Physical Barriers

    Other Wi-Fi Networks

We do all we can to make CenturyLink services perform perfectly all the time, but sometimes problems are unavoidable. Use the Service Troubleshooter, a fast, convenient way to identify and fix issues. 

After checking the factors above, re-test your connection. If your results aren't what you're expecting chat with tech support.

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