Can't connect to WiFi?

Learn how different settings and factors can interfere with your WiFi connection, including the key/passphrase, connecting to the wrong network, power settings, distance, and modem health.

    Can't connect after entering key
    The Key is not accepted
    It's the wrong network
    Wireless stops after hibernating
    Modem Health
    Device Health
    Distance
    Other Electronics
    Physical Barriers
    Other Wi-Fi Networks
NOTE: WiFi connections are exposed to more factors than wired connections. Sometimes, these additional factors can make WiFi slow or unstable. Keep in mind that wired connections are faster, more secure, more dependable and should be used whenever possible.

We do all we can to make CenturyLink services perform as you expect, but occasional problems are unavoidable. Start with our Service Troubleshooter for a fast, convenient way to identify and fix common issues. 

If your results aren't what you were expecting or you need more assistance, call or chat with our support team. We're here to help.

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