Common situations that don't require service cancellation
If you want to lower your bill, we may be able to help. Long-time customers can often get a new promotion or better rate for services. Chat with us to go over your options.
Instead of canceling and then setting up new service, transfer your current service to your new address. Moving is also a great time to find out about any new promotions or discounts that are available.
You can put a vacation hold on your account. to pause your home phone and/or internet services at a reduced rate until you're back. This option allows you to keep your phone number and modem, and to continue using your CenturyLink email.
If you're having home phone or internet service issues, we offer many ways to get troubleshooting and repair help.
Some customers are able to cancel service online. Sign in to My CenturyLink and scroll to the bottom of the home page. If you are eligible to cancel your service online, you'll see that option, as shown in the screenshot.
Example image only
If you don't see this option in My CenturyLink, it means you have an account type that can't be canceled online. In this case, please chat with us to cancel.
Special notes about canceling service
Below are a few tips related to certain services to keep in mind when you cancel CenturyLink service:
Modem return – If you are leasing a CenturyLink modem/router, you will need to return your modem within 30 days after canceling service to avoid an equipment charge of up to $200.
Bundled services– If some or all of your services are part of a bundle and you cancel one service, it may alter your bundle discounts.
TV service – Because DIRECTV or DISH manage satellite television subscriptions, you must contact them directly to cancel your television service.
Deposit – If you paid a deposit when you set up your CenturyLink service, your deposit plus any interest will be applied to your final balance. We'll send you a closing bill by mail that shows any outstanding balance owed or credit due.