How to cancel your CenturyLink service

Thinking about canceling your service? Review a few good alternatives to canceling first. Many customers find that an account change or service fix is a better option than canceling. 

If you need to cancel service, here's how. If you lease a modem from us, you'll need to return it within 30 days.

Are you here because your service has been disconnected? Learn how to get your service turned back on.

Alternatives to canceling service

  • Bill too high? If you're looking to lower your bill, we may be able to help. Long-time customers can often get a new promotion or better rate for services. Contact us to go over your options.

  • Moving? Instead of canceling and setting up new service, transfer your current service to your new address. Moving is also a great time to ask about any new promotions or discounts that are available.
  • Going away? You can put a vacation hold on your account. This pauses your services at a reduced rate until you're back. This will also keep your same phone number and allow you to keep using your CenturyLink email and leased equipment.

  • Frustrated with your service? If you're having home phone or internet service issues, please explore our online guides and resources for self-help options. Visit our home phone or internet resource centers. And of course, you can contact us for more troubleshooting help.

Need to cancel your service? Here's how.

Some customers can cancel their service online. Sign in to My CenturyLink and scroll to the bottom of the home page. If you are eligible to cancel online, you'll see an option to do so, as shown in the screenshot. 

screenshot from My CenturyLink showing "Cancel Service" button

If you don't see this option in My CenturyLink, it means you have an account type that can't be canceled online. Please contact us to cancel. 

Special notes about canceling service

Below are a few tips related to certain services to keep in mind when you cancel CenturyLink service:
  • Modem return  – If you are leasing a CenturyLink modem/router, you will need to return your modem within 30 days after canceling service to avoid an equipment charge of up to $200. 

  • Bundled services – If some or all of your services are part of a bundle and you cancel one service, it may alter your bundle discounts.
  • AutoPay – If you use AutoPay, learn how canceling your service affects your automatic payments.

  • TV service – Because DIRECTV or DISH manage satellite television subscriptions, you must contact them directly to cancel your television service. 

  • Deposit – If you paid a deposit when you set up your CenturyLink service, your deposit plus any interest will be applied to your final balance. We'll send you a closing bill by mail that shows any outstanding balance owed or credit due.

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