How to cancel your CenturyLink service

If you’re thinking about closing your account or canceling service, please review the below options first. Many customers find that fixing or changing something on their account is a better option than canceling their service.

Want to lower your bill?

If you want to cancel your service because your bill is too high, we may be able to help. We offer bundled discounts and long-term pricing, so you don't have to worry about rate increases. If you've been a customer for some time, we may be able to find a better promotion or rate for your services. Just contact us and we will go over your options.

Moving to a new home?

Instead of canceling your service and setting up a new account, transfer your existing service to your new home. It's a lot easier and quicker than setting up everything from scratch.

You don't have to put down a new deposit, set up another My CenturyLink profile, or re-enroll in AutoPay. Plus, it's a great time to ask what new specials, promotions, and discounts are available.

Going away for a period of time?

If you're going to be away for an extended period of time, you can temporarily suspend your account rather than completely canceling your service. This puts your phone, internet and/or television service on hold until you're ready to use them again, which is a lot easier than canceling and re-installing. You also typically pay a reduced rate for services that are on hold, and in most cases, you won't pay to turn them back on.

Other advantages:
 

  • Your telephone number is reserved
  • You can keep and use your email address
  • You don't have to return your equipment and can keep it in your home
  • Your saved DVR content remains undisturbed and ready for your return

Frustrated with your phone or internet service?

If you're having service problems and want to try to fix them on your own,  search our Support Center for specific topics. You can also contact a member of our technical support team for help.

Still want to cancel your service? Here's how.

To remove services or close your CenturyLink account, call 800-201-4099 between 8 am - 6 pm, Monday through Friday, or 9 am - 5 pm on Saturday.
To remove services or close your CenturyLink account, call 800-244-1111 between 8 am - 6 pm, Monday through Friday.
To remove services or close your CenturyLink account, please visit the Contact Us page to find the correct Account Support and Changes number for your region. Our customer service team will be happy to assist you.

Special notes related to canceling services

Removing services or canceling your account may raise a few questions as to how to handle bundled services, deposits, and AutoPay.
  • Bundles – If some, or all, of your services are part of a bundle and you cancel one (or more) services, it may alter your bundle discounts.
  • Deposits – If you were required to make a deposit when you set up your CenturyLink service, your deposit and any interest will be applied to your final balance. We'll send you a closing bill by mail showing the status of your account and any outstanding balance. If there's a credit, we'll mail you a check with your final bill. To update your mailing address, sign in to My CenturyLink or contact us
  • AutoPay – If you use AutoPay, learn how canceling your CenturyLink service affects your automatic payments.

How to cancel your satellite television service

Because DIRECTV or DISH manage your satellite television subscription, you must contact them directlyto cancel your television service. 

Was this article helpful?
Sign in to My CenturyLink
Manage your account preferences and billing information online.
Top Tools
Internet Speed Test
Service Troubleshooter
Service Appointment Manager
Where's My Technician?
Modem Compatibility
Manage My Services
Find Product Availability