As CenturyLink and Qwest merge companies, we are working hard to combine our systems. By supplying your service address zip code we will be able to get you to the right location. Thank you for your patience during the merger process.
Log in with your account username and password so that we can show you the pricing options available to you. Don't have an account yet? Select
"Enroll Now" on the My CenturyLink Login page to create one now.
A username is required.
A password is required.
We had an unexpected error, please try again.
By inputting your account information and clicking the "Show My Options" button, you provide consent to CenturyLink to access your account information, including the services you subscribe to, to respond to your inquiry and inform you of CenturyLink's products and services. You may deny us permission by proceeding no further and your denial will have no affect on your current services. Under federal law, it is your right and our duty to protect your account information.
How to cancel your CenturyLink service
Before you go, check for options to save on your current bill, transfer an existing account or temporarily suspend your service.
Bill too high?
If your bill is too high, we offer discounts when you buy two or more of our products. On selected products, we can lock in the current price for a period of time -- weeks, months or even years -- so you don't have to worry about budgeting for rate increases. Check our current bundle offers to see what fits your lifestyle.
Instead of setting up a whole new account, transfer your existing service to your new home. It's a lot easier and quicker option than setting up everything from scratch.
You don't have to put down a new deposit, commit a new billing date to memory, set up another My Account profile, re-enroll in AutoPay or recreate most anything you already have in place. Plus, it's a great time to make any changes to your service that you've been meaning to do but haven't gotten around to. Ask what new specials, promotions or bundle discounts are available and you may save even more.
Going away for a long period of time?
If you're going to be away for an extended period of time, temporarily suspend account. This puts your phone, Internet and/or television service on hold until you're ready to use them again, which is a lot easier than canceling and re-installing. You also typically pay a reduced rate for services that are on hold, and in most cases, you won't pay to turn them back on.
Your telephone number is reserved.
You can keep (and use) your email address.
You don't have to return your equipment and can keep it in your home.
Your saved DVR content remains undisturbed and ready for your return.
To remove services or close your account, call 800-201-4099 between 8 am - 7 pm, Monday through Friday, or 9 am - 2 pm on Saturday.
To remove services or close your account, call 800-244-1111 between 8 am - 6 pm, Monday through Friday.
To remove services or close your account, we need to know your zip code (where you receive CenturyLink service). Click on the Change link in the top right-hand corner of this page, then enter your zip code to get the best number to call.
Removing services — or cancelling your account — may raise a few questions as to how to handle bundled services, deposits, and AutoPay.
Bundles – If some, or all, of your services are part of a bundle and you cancel one (or more) services, the standard, monthly fee will apply to each remaining service.
Deposits – If you were required to make a deposit when you set up your CenturyLink service, your deposit and any interest will be applied to your final balance. We'll send you a closing bill showing the status of your account. If there's a credit, we'll mail you a check with your bill. (To update your mailing address, sign in to My CenturyLink or chat with us.) If there's a balance, you'll see the amount that still needs to be paid.