How to sign in to My CenturyLink

Take advantage of My CenturyLink to manage your account online.

In My CenturyLink, you'll be able to view important information and manage your account. You can  view and pay your bill, enroll in AutoPay, sign up for paperless billing, and personalize notification and alerts

If you haven’t enrolled in My CenturyLink yet, no worries! Signing up is easy — you just need your account number and your billing zip code, both of which can be found on your bill. In some instances, you may be required to have a security code — click here to have one sent to you. 

Where to find My CenturyLink

You can get to My CenturyLink directly from the CenturyLink homepage's Sign In menu (shown open)

Look for “Sign In” at the top of the CenturyLink homepage. A drop-down menu will appear. If you have CenturyLink services at your home, click on “Residential” to be directed to the main My CenturyLink sign in page

Signing in

When you enroll in My CenturyLink, you create a username and password, which you will use to access your account each time you log in.

If you know your username and password, perfect! All you have to do is type them in and click "Sign in." You’ll be directed to My CenturyLink home, and you're good to go!

If you're unsure about your username or password, not to worry. If you can’t sign in to your My CenturyLink, obtaining your username and password is simple. 

  • To retrieve your username, you can request it to be emailed to you (using the email address associated with your account).
  • If you forgot your password, you can reset it. You’ll need your My CenturyLink username and account number (if needed, you can have that emailed to you as well). Once you have both your username and password, go ahead an input them in and you’ll be directed to your My CenturyLink homepage.  

Need help? Not sure which email address we have on file for your account? Having any other trouble retrieving your username or your password? Our Account & Billing Support team is happy to assist you. Just contact us by phone or by chat — we're here to help!

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