As CenturyLink and Qwest merge companies, we are working hard to combine our systems. By supplying your service address zip code we will be able to get you to the right location. Thank you for your patience during the merger process.
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By inputting your account information and clicking the "Show My Options" button, you provide consent to CenturyLink to access your account information, including the services you subscribe to, to respond to your inquiry and inform you of CenturyLink's products and services. You may deny us permission by proceeding no further and your denial will have no affect on your current services. Under federal law, it is your right and our duty to protect your account information.
Check voice mail when you're away from home
Sometimes you just can't wait until you get home to listen to your CenturyLink voice mail. No problem! There are two ways to check your messages when you're away from home.
Option 1: Call home and interrupt the greeting
Call your home phone number. Press to interrupt the greeting, and then enter your password. Follow the prompts to listen to your messages.
Option 2: Call your retrieval number
Calling your retrieval number -- instead of your home phone number -- is a faster way to listen to your messages remotely. You are prompted immediately to enter your password and don't have to wait for your greeting to start.
If you've forgotten your retrieval number, call 1-800-669-7676 and follow the prompts to get it. Alternately, the number was included in the welcome letter you received when you signed up for voice mail service.
Retrieving messages remotely always requires a password
Any time you're checking voice mail from a phone line that is not your home line, you are required to enter your voice mail password or PIN.
Call your home phone number. Press to interrupt the greeting, and then enter your PIN/password. Follow the prompts to listen to your messages. (Note: In some areas, the # key will not interrupt the greeting. Instead, try pressing or .)