Voicemail is usually included in home phone service. To change your service or features, contact us.
Note: Voicemail instructions and user guides differ based on location. Check your zip code at the locator pin in the top right of the site to be sure you're getting the correct information.
Use these instructions to set up your voicemail. Don't worry if you make a mistake — you can always back up and change your response.
To set up your voicemail, press #55 or *68 from your home phone or call the access number you received with your welcome letter. Voice prompts will guide you through the rest of the steps.
To set up your voicemail, press *98 from your home phone or call the access number you received with your welcome letter. Voice prompts will guide you through the rest of the steps.
To set up your voicemail, press *98, *68, or #55 (varies by location) from your home phone or call the access number you received with your welcome letter. Voice prompts will guide you through the rest of the steps.
Please chat with us to get your voicemail access number if you've lost it.
Your voicemail PIN can be any number 4 to 15 digits long. Be sure to make note of it because you'll need it to access your messages in the future.
You can record any name you'd like. It's common to record your first and/or last name.
You can record a personal greeting, or you can use one of the pre-recorded CenturyLink greetings. Follow the system prompts to select your greeting:
Standard greeting with phone number: "At the tone, please record your message to [phone number]."
Standard greeting with your name: "At the tone, please record your message to [name]."
Record a personalized greeting, up to 3 minutes long. A common template you can follow is: "You've reached [name]. We can't get to the phone right now, but if you leave a message, we'll call you back."
And you’re done! Your CenturyLink voicemail is now set up. Whenever you have an unheard message, you'll hear a stuttered dial tone when you pick up your home phone.
If you choose to record your own personal greeting, consider these tips:
Call 800-201-4099. A representative will ask you a series of questions to verify your identity, and then will reset your PIN for you.
You can reset a forgotten PIN or set a new one when you know your current PIN.
Call 800-244-1111, and a representative will verify your identity and reset your PIN for you.
If you know your PIN and simply want to change it, dial *98 from your home phone and enter your PIN. Then, from the main menu, do the following:
Contact us to have a representative verify your identity and reset your PIN.
To access your voicemail from home, simply press *98, *68, or #55 (varies by location) from your home phone. Voice prompts will guide you through the rest of the steps.
In most areas, there are two ways to check your messages away from home: call home and interrupt your outgoing message with #, *, or 2 (varies by location) or call your retrieval number. If you don't have your retrieval number, please contact us to get it.
Any time you're checking voicemail from a phone line that is not your home line, you are required to enter your voicemail PIN. Did you forget your PIN? You can reset it.
Sign in to My CenturyLink to listen to and manage your voicemail messages.
You can call your retrieval number — instead of your home phone number — to quickly access your voicemail box and listen to your messages remotely. You will be prompted immediately to enter your PIN and don't have to wait for your greeting to start.
If you've forgotten your retrieval number, call 800-244-1111 to get it. The number was included in the welcome letter you received when you signed up for voicemail service.
Call your home phone number. Depending on your location, you can press #, * or 2 to interrupt the greeting, and then enter your PIN. Follow the prompts to listen to your messages.
If you are unable to access your voicemail, contact us for assistance.
To change the number of times your phone rings before voicemail answers, please contact us and a representative will set your ring cycle.
If you do not want to use your voicemail and would like to turn it off, please contact us to remove the service from your number. At this time, there is no self-service option for turning off voicemail.
Check for outages and troubleshoot problems with your home phone or internet service.
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