As CenturyLink and Qwest merge companies, we are working hard to combine our systems. By supplying your service address zip code we will be able to get you to the right location. Thank you for your patience during the merger process.
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Voice mail systems vary slightly by location. To be sure you're getting the most accurate instructions for where you are, look at our online voice mail user guide.
Voice mail is usually included in Price for Life bundles. To change your service or features, contact us.
How to set up your voice mail
Use these step-by-step instructions to set up your voice mail. And don't worry if you make a mistake — you'll always have the option of backing up and changing your response.
1. Start up your voice mail service
To set up your voice mail, press #55 from your home phone or call the retrieval number you received with your welcome letter. Voice prompts will guide you through the rest of the steps.
To set up your voice mail, press *98 from your home phone or call the retrieval number you received with your welcome letter. Voice prompts will guide you through the rest of the steps.
To set up your voice mail, press *98 or #55 (varies by location) from your home phone or call the retrieval number you received with your welcome letter. Voice prompts will guide you through the rest of the steps.
2. Create your PIN
Your voice mail PIN can be any number 4 to 15 digits long. Be sure to make note of it because you'll need it to access your messages in the future. If you don't remember your PIN, check below for instructions on how to reset it.
3. Record a name to identify your mailbox
You can record your family name, such as, "Park residence" or use first name(s).
4. Choose a greeting
You can record a personal greeting, or you can use one of the pre-recorded CenturyLink greetings. Follow the system prompts to select your greeting:
Standard greeting with phone number: "At the tone, please record your message to [phone number]."
Standard greeting with your name: "At the tone, please record your message to [name]."
Record a personalized greeting, up to 3 minutes long. A common template you can follow is: "You've reached [name]. We can't get to the phone right now, but if you leave a message, we'll call you back."
And you’re done! Your CenturyLink voice mail is now set up. Whenever you have an unheard message, you'll hear a stuttered dial tone when you pick up your home phone.
Sometimes you need to check your messages when you're away from home. No problem! In most areas, there are two ways to do this.
Any time you're checking voice mail from a phone line that is not your home line, you are required to enter your voice mail PIN. Did you forget your PIN? You can reset it.
Option 1: Call home and interrupt the greeting
Call your home phone number. Press # to interrupt the greeting, and then enter your PIN. Follow the prompts to listen to your messages. (Note: In some areas, the # key will not interrupt the greeting. Try pressing * or 2 instead.)
Call your home phone number. Press * to interrupt the greeting, and then enter your PIN. Follow the prompts to listen to your messages.
Option 2: Call your retrieval number
Calling your retrieval number — instead of your home phone number — is a faster way to listen to your messages remotely. You will be prompted immediately to enter your PIN and don't have to wait for your greeting to start.
If you've forgotten your retrieval number, call 800-244-1111 to get it. Alternately, the number was included in the welcome letter you received when you signed up for voice mail service.