Learn the basics of voice mail:
Voice mail is usually included in Price for Life bundles. To change your service or features, contact us.
Use these step-by-step instructions to set up your voice mail. And don't worry if you make a mistake — you'll always have the option of backing up and changing your response.
To set up your voice mail, press #55 from your home phone or call the retrieval number you received with your welcome letter. Voice prompts will guide you through the rest of the steps.
To set up your voice mail, press *98 from your home phone or call the retrieval number you received with your welcome letter. Voice prompts will guide you through the rest of the steps.
To set up your voice mail, press *98 or #55 (varies by location) from your home phone or call the retrieval number you received with your welcome letter. Voice prompts will guide you through the rest of the steps.
Your voice mail PIN can be any number 4 to 15 digits long. Be sure to make note of it because you'll need it to access your messages in the future. If you don't remember your PIN, check below for instructions on how to reset it.
You can record your family name, such as, "Park residence" or use first name(s).
You can record a personal greeting, or you can use one of the pre-recorded CenturyLink greetings. Follow the system prompts to select your greeting:
Standard greeting with phone number: "At the tone, please record your message to [phone number]."
Standard greeting with your name: "At the tone, please record your message to [name]."
Record a personalized greeting, up to 3 minutes long. A common template you can follow is: "You've reached [name]. We can't get to the phone right now, but if you leave a message, we'll call you back."
And you’re done! Your CenturyLink voice mail is now set up. Whenever you have an unheard message, you'll hear a stuttered dial tone when you pick up your home phone.
If you choose to record your own personal greeting, consider these tips:
Call 800-201-4099. A representative will ask you a series of questions to verify your identity, and then will reset your PIN for you.
Call 800-244-1111, and a representative will verify your identity and reset your PIN for you.
If you know your PIN and simply want to change it, dial *98 from your home phone and enter your PIN. Then, from the main menu, do the following:
Contact us to have a representative verify your identity and reset your PIN.
Sometimes you need to check your messages when you're away from home. No problem! In most areas, there are two ways to do this.
Any time you're checking voice mail from a phone line that is not your home line, you are required to enter your voice mail PIN. Did you forget your PIN? You can reset it.
Call your home phone number. Press # to interrupt the greeting, and then enter your PIN. Follow the prompts to listen to your messages. (Note: In some areas, the # key will not interrupt the greeting. Try pressing * or 2 instead.)
Sign in to My CenturyLink to listen to and manage your voice mail messages.
*Not available in all areas
Call your home phone number. Press * to interrupt the greeting, and then enter your PIN. Follow the prompts to listen to your messages.
Calling your retrieval number — instead of your home phone number — is a faster way to listen to your messages remotely. You will be prompted immediately to enter your PIN and don't have to wait for your greeting to start.
If you've forgotten your retrieval number, call 800-244-1111 to get it. Alternately, the number was included in the welcome letter you received when you signed up for voice mail service.
Call your home phone number. Depending on your location, you can press #, * or 2 to interrupt the greeting, and then enter your PIN. Follow the prompts to listen to your messages.
If you are unable to access your voice mail, contact us for assistance.
To change the number of times your phone rings before voice mail answers, please contact us and a representative will set your ring cycle.
If you do not want to use your voice mail and would like to turn it off, please contact us to remove the service from your number. At this time, there is no self-service option for turning off voice mail.