How to set up your voicemail

Voicemail is one of our most popular calling features. Our customers love the convenience of not having to answer the phone and being able to listen to their messages from anywhere, day or night.

Whether you're a voicemail newbie, or a seasoned veteran, you may be wondering what buttons to press to get everything working. Read on to learn how!

How to set up your voicemail

Use these step-by-step instructions to set up your voicemail:

1. Start up your voicemail service

To set up your voicemail, press *98 from your Digital Home Phone service or call your 10-digit Digital Home Phone telephone number. Voice prompts will guide you through the rest of the steps. And don't worry if you make a mistake — you'll always have the option of backing up and changing your response.

2. Create your password

Your voicemail password can be any number 4 to 15 digits long. Be sure to make note of it because you'll need it to access your messages in the future.

3. Record a name to identify your mailbox

You can record your family name, such as, "Park residence" or use first name(s).

4. Choose a voicemail greeting

While many people like to record a personal greeting, but if you're security-conscious and don't want to use your own voice, you can use one of the pre-recorded CenturyLink greetings.

Press 1 to select the standard greeting with phone number: "At the tone, please record your message to [phone number]."

Press 2 for the standard greeting with your name: "At the tone, please record your message to [name]."

Press 3 to record a personalized greeting, up to 3 minutes long. A common template you can follow is: "You've reached [name]. We can't get to the phone right now, but if you leave a message, we'll call you back."

And you’re done! Your CenturyLink voicemail is now set up.

You can find further help — as well as a few time-saving shortcuts — in our online voicemail user guide. Learn how to:

  • Retrieve your messages
  • Save, delete and rewind messages
  • Forward messages to other voicemail boxes

Common voicemail troubleshooting questions

Have you already set up your service but need some additional help? Here are a few common topics:

New messages tone:  If you hear a stutter tone when you pick up your receiver, it means you have unheard voice messages waiting for you. 

Tips for great voicemail greetings

When you set up your voice mail system, you'll be asked to create a password (PIN), record a mailbox name and record a personal greeting. Consider these tips:

  • People sometimes get nervous recording their greeting. It's a good idea to take a few minutes to gather your thoughts, even jot down a few notes, and practice before you record.  
  • Before you start recording, turn off anything in the background that might cause noise. This will ensure your voice is clear and easy to understand.  
  • While clever greetings can be fun, it's worth taking a moment to think about the range of potential callers who may be leaving you voicemail. Be sure to consider the tone and image you want to project.

Did you know? You can erase and re-record your greeting many times. If you don't like it the first time, you can try, try again!

To add or change the calling features on your account, contact us.

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