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Using your Actiontec PK5000 modem

NOTE:  This modem is being phased out and will be retired soon. The information below may help you use and troubleshoot this device, but for an optimized internet connection, it's time to upgrade! Learn how >

Actiontec PK5000 modem

Download the Actiontec PK5000 info sheet

Features of the Actiontec PK5000

WiFi supported:  2.4 GHz 802.11 b/g/n

 

IP compatibility: IPv4

Works with these CenturyLink internet services:

  • ADSL – up to 7 Mbps
  • ADSL2 – up to 20 Mbps

* Customer speed experiences will vary, particularly when accessing the internet wirelessly from different devices. Maximum download/upload speeds given are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access over a wired or wireless connection; see centurylink.com/internetpolicy for more information.

Modem troubleshooting tips

  • Did you know?  If your internet connection is spotty or slow, the best place to start is to reboot your modem.

  • Still not running right? Check to see if your modem firmware is up to date.

Download the latest firmware for the PK5000

Tip: If the firmware link doesn't work, try another browser (Chrome is known to have issues with this kind of link). Or, right-click the link, select "copy link address", then paste the link into a new browser tab.

Quick setup

Manual network (WAN) setup

If instructed to do so by a technician, you may need to change the WAN settings on your modem manually. Visit the WAN setup page for step-by-step instructions on different WAN configurations, including PPPoE, IPoE and transparent bridging.

Your modem's wireless settings control the WiFi network in your home. Click on the options below for details and step-by-step instructions.

Helpful WiFi topics

The modem status area of the user interface allows you to view several options and check how your modem is running. 

  • Connection status
  • WAN status
  • Ethernet status
  • Wireless status (find best channel)
  • Firewall status
  • Device table
  • NAT table
  • Routing table
  • IP QoS table
  • Modem table

The utilities menu gives you access to several additional tools to manage and test your modem. 

 

  • Traceroute
  • Diagnostic test
  • Web activity log
  • Time zone

Advanced settings give you even more control over your modem's configuration. Most of these are best for tech-savvy folks who are familiar with modems and networking. 

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