*Customer speed experiences will vary, particularly when accessing the internet wirelessly from different devices. Maximum download/upload speeds given are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access over a wired or wireless connection; see centurylink.com/internetpolicy for more information.
Modem troubleshooting tips
Did you know? If your internet connection is spotty or slow, the best place to start is to reboot your modem.
Still not running right? Check to see if your modem firmware is up to date.
IMPORTANT NOTE: The C1000Z modem requires a two-step firmware upgrade.
Restore the C1000Z to factory defaults via the GUI or reset button
Reconfigure the PPP credentials and wireless settings
Tip: If the firmware link doesn't work, try another browser (Chrome is known to have issues with this kind of link). Or, right-click the link, select "copy link address", then paste the link into a new browser tab.
If instructed to do so by a technician, you may need to change the WAN settings on your modem manually. Visit the WAN setup page for step-by-step instructions on different WAN configurations, including PPPoE, IPoE and transparent bridging.
Your modem's wireless settings control the WiFi network in your home. Click on the options below for details and step-by-step instructions.