As CenturyLink and Qwest merge companies, we are working hard to combine our systems. By supplying your service address zip code we will be able to get you to the right location. Thank you for your patience during the merger process.
Log in with your account username and password so that we can show you the pricing options available to you. Don't have an account yet? Select
"Enroll Now" on the My CenturyLink Login page to create one now.
A username is required.
A password is required.
We had an unexpected error, please try again.
By inputting your account information and clicking the "Show My Options" button, you provide consent to CenturyLink to access your account information, including the services you subscribe to, to respond to your inquiry and inform you of CenturyLink's products and services. You may deny us permission by proceeding no further and your denial will have no affect on your current services. Under federal law, it is your right and our duty to protect your account information.
Unauthorized third-party charges on your bill
Third-party charges are charges billed from non-CenturyLink-related companies. These companies provide a product or service, and then charge you through your CenturyLink bill. Sometimes these charges are completely legitimate, and something you agreed to. Sometimes they are not something you authorized, and in those cases CenturyLink is here to help. You can contact CenturyLink and request, at no charge, a bill block that will prevent some of these third party charges from appearing on your bill. You can also ask for unauthorized charges to be removed from your bill.
What kinds of third-party charges might you see? Some examples of these charges are long-distance services from non-CenturyLink providers, charitable contributions, or correctional facility calls. In order for these charges to be valid a customer must accept or approve them.
Where to find third-party charges on your bill
Third-party charges are found on the first page summary of your bill, under the section titled "Other Companies" or "Third Party Providers." The charges will then be explained in more detail on the last pages of the bill.
You can contact CenturyLink to report an unauthorized third-party charge that appeared on your bill, and CenturyLink will remove the charges. You can have third-party charges blocked by contacting CenturyLink. There is no charge for this service.
What is cramming?
Invalid third-party charges are sometimes referred to as "cramming". Third-party billers may get a customer’s information from many sources, like information a customer enters into a website, contest entries, coupons, and promotional material that the customer submits to a company. In the event you see a third-party charge that was not authorized you will need to contact CenturyLink to resolve.
Was this article helpful?
Tour of your CenturyLink Bill
Explore and learn about the different sections of your bill with this interactive tool.