Unauthorized charges on your bill

If you see third-party charges on your bill that you did not approve, we are here to help. Please contact us to ask for unauthorized charges to be removed, and you can also ask that a bill block be put in place for no charge, which may help prevent invalid charges in the future.

What are third-party charges and where can I see them?

A third-party charge is any charge on your bill that comes from outside of CenturyLink. Companies may provide a product or service, and then charge you through your CenturyLink bill. You'll see these on the first page summary of your bill, under the section titled "Other Companies" or "Third Party Providers." The charges are explained in more detail on later pages of the bill. 

Examples of outside charges include charitable donations, calls to or from correctional facilities, and long-distance services from other providers. Many outside charges are valid, meaning you agreed to them at some point. If you see a charge you don't recognize, it could be a valid one-time fee that you or a member of your household approved.

What is cramming?

The practice of charging customers illegitimately is also known as "cramming." Third-party billers may get customer information from a website, a contest entry, coupon, or even promotional materials you send to a company by mail.

 

If you see a third-party charge on your bill that you know was not authorized, please contact us right away to resolve the issue. CenturyLink will remove the charges, and can also place a bill block to try to stop future unauthorized charges. There is no fee for this service.

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