Preventing unauthorized charges to your bill

"Cramming" means having unauthorized charges on your telephone bill. No one wants to find these unexpected charges on their bill —here's what you can do if it happens to you.

Unwanted third party charges on your bill can be related to charitable contributions, dial-up internet from non-CenturyLink companies or other charges unrelated to telecommunications. You can contact CenturyLink and request, at no charge, a bill block that will prevent some of these third party charges from appearing on your bill.

What to look for

We suggest taking these steps to get help if you notice cramming on your phone bill — charges that you didn't authorize. We can also help prevent unwanted charges from showing up in the future. 

 

  • Third party charges are found on the first page summary, under the section titled "Other Companies" or "Third Party Providers." They will be explained in more detail on the last pages of the bill.
  • You can call CenturyLink to report an unauthorized third party charge that appeared on your bill, and CenturyLink will remove the charges.
  • You can have third party charges blocked by contacting CenturyLink with the Customer Service number on your bill. There is no charge for this service.
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