Incorrect charge on your bill?

We want you to feel confident that you understand the charges for your CenturyLink products and services. Sometimes charges on your bill appear unfamiliar, which may lead you to think they are incorrect. Let's review some charges that commonly cause confusion, then talk about what to do if you still feel you have incorrect charges on your bill.

Frequently questioned charges

There are several types of charges that are often mistaken for "incorrect charges."

Taxes and fees

Federal and state taxes and fees are sometimes confusing, which can cause customers to wonder if they are correct. To help you make sense of it, we've put together information about taxes and fees, what they're for, and where they appear on your bill.

Third-party charges

Third-party charges sometimes surprise people on their bills. Third-party charges are charges billed from non-CenturyLink-related companies. These companies provide a product or service, and then charge you through your CenturyLink bill.

One-time and pay-per-use charges

One-time charges may also appear on your bill, such as shipping costs, purchased modems, or technician installation charges. Since these are not a monthly, ongoing charge, they can cause confusion.

Pay-per-use (PPU) charges can also appear on your bill, and change the total billed amount that you are expecting.  Some of the most common PPU charges are: 

  • 411 Directory Assistance
  • Long Distance, if you do not have a plan selected in your bundle
  • Call Trace
  • Continuous Redial

PPU charges are billed directly from your phone line.  Prior to contacting CenturyLink, ask members of your household if they used any of the PPU features listed above.  

What to do if the charges on your bill don't seem correct

After reviewing the list of charges above, many people find that a charge on their bill that looked wrong at first is really valid.

However, if you believe a charge on your bill is truly in error, contact us. We'd be happy to review your bill with you. If an error has been made, CenturyLink will make the necessary changes or adjustments to resolve your concern. 

Note: You have up to 90 days to dispute a charge on your bill.

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