On the My Bill page, scroll down to Billing Preferences. You can change your Paperless Billing preference using the toggle.
Note: If you don't see a Billing Preferences section on the My Bill page, it means you are a Prepaid internet customer. In that case, paperless billing is automatically activated and you will receive email notices of upcoming payments.
Tip: When you turn on paperless billing, take a minute to check the email address shown. This is where you will receive your bill notice. Need to correct it? Click the edit icon to change it.
While you're in the Billing Preferences section, you can also set up AutoPay, store and manage payment methods, or learn how to block third-party billing from your account for extra security.
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Select My Bill from the navigation at the bottom of the screen, then look for the "Paperless Bills" toggle. If it's green, then paperless billing is turned on. If the toggle is gray, that means paperless billing is turned off.
After you click the toggle, you will be taken to the Paperless Billing screen to confirm the email address where you will receive your billing notices.
How does paperless billing work?
Paperless billing allows you to receive your bills electronically. You'll get an email every month, with payment options and quick links.